Thistle Marble Arch Announces its Head of Housekeeping is Housekeeper of the Year

By Thistle Hotels, PRNE
Tuesday, November 16, 2010

LONDON, November 17, 2010 - Thistle Marble Arch's treasured head of housekeeping, Barbara Sheridan,
is celebrating her new title of Housekeeper of the Year. Barbara received the
honour at the annual industry awards ceremony celebrating operational
excellence within hotels; the Hotel Cateys 2010.

Also shortlisted in the competition were housekeepers from London's
Athenaeum Hotel, London's Park Plaza Riverbank and Manchester's Radisson Blu
Hotel at Manchester Airport. Barbara gladly collected the sought-after award
at a glamorous ceremony held in central London.

Fondly regarded by the entire Thistle Marble Arch team, Barbara has
proven herself as a true asset to the Thistle group for over 25 years, going
above and beyond her busy housekeeping role at the 692 bed room hotel.

Managing and supporting a total of 95 housekeepers with her big, warm
smile and quick sense of humour, nothing has proven too much trouble for the
housekeeping star renowned for her sharp eye for detail.

Barbara takes it upon herself to look after guests' needs with a
dedicated, passionate approach, greeting them on arrival and making sure
their stay is as comfortable as possible. Known and respected by the team as
a true expert in her field, Barbara encourages all her colleagues to continue
improving, emphasising that the Thistle guest always comes first.

Barbara was nominated by Thistle Marble Arch's general manager, Ian Peck,
to pay homage to all her efforts within the hotel at such a high-profile,
industry awards ceremony. Ian commented: "Barbara is so fondly regarded here
at Thistle Marble Arch, from colleagues and guests alike. She is a true
ambassador for both our hotel and our group, assisting with all our
departments to ensure the hotel is the friendliest, most welcoming hotel it
can possibly be.

"We receive numerous letters from our guests thanking Barbara for her
personal hospitality during their stay with us. The entire hotel team is
delighted she has been recognised in this way - it is very much deserved."

Speaking of her recent accolade, Barbara said: "It is such a privilege to
receive this prestigious award, I am thrilled. I have been working in the
hotel industry for many years. I am so proud of my team and the hotel I have
been at for 17 years. It was a dream come true to win. What a career
highlight for me."

About Thistle

Thistle Hotels is part of Guoman Hotel Management (UK) Limited which
operates hotels throughout the UK. Thistle has 33 UK hotels (, many in superb city centre locations,
including London Hotels (
.html), Hotels near Marble Arch (
dex.html) and 5 Star London Hotels (

Thistle also offers winter hotel deals (
ON&code=Winter2010), a selection of restaurants and a choice of excellent
health and leisure facilities.

Thistle Hotels is the first hotel group to achieve Hospitality Assured
accreditation, across its entire UK portfolio. Created by the Institute of
Hospitality, the Hospitality Assured standard measures the quality within
customer facing businesses across the hospitality, tourism and leisure

    PR contact:

    Kymberley Hill
    Head of Public Relations
    Guoman & Thistle Hotels
    The Grosvenor
    101 Buckingham Palace Road
    SW1W 0SJ

PR contact: Kymberley Hill, Head of Public Relations, Guoman & Thistle Hotels, The Grosvenor, 101 Buckingham Palace Road, London, SW1W 0SJ, +44(0)20-7868-6322

will not be displayed