NTT Europe Achieves ISO/IEC 20000 - IT Service Management Certification

By Ntt Europe, PRNE
Sunday, August 8, 2010

LONDON, August 9, 2010 - NTT Europe (www.eu.ntt.com/), an ICT solutions partner and
subsidiary of NTT Communications (www.ntt.com/), today
announces that all its managed services operations across Europe have been
officially verified by Lloyd's Register Quality Assurance
(www.lrqa.com/default.aspx) as being compliant with the ISO/IEC 20000
standard for IT Service Management.

The ISO/IEC 20000 IT Service Management certification
(www.itsmfi.org/) offers reassurance to customers that NTT Europe will
provide consistent and cost effective services, ensuring cohesive delivery
and sustainability. With the identification and management of risk, the
ability to resolve incidents effectively and the processes in place to change
and improve, NTT Europe
(www.eu.ntt.com/en/our-global-strengths/iso-20000.html) is able
guarantee the integrity of their managed services.

ISO/IEC 20000 (www.isoiec20000certification.com/) describes an
integrated set of management processes which NTT Europe must adhere to for
the effective delivery of high quality managed services to its European
customers. ISO/IEC 20000 is aligned with and complementary to the process
approach defined within ITIL(R)
(www.itil-officialsite.com/home/home.asp), the most widely accepted
approach to IT service management in the world. ITIL provides a cohesive set
of best practice, drawn from the public and private sectors internationally.

In order to gain compliance, NTT Europe has undergone a comprehensive
audit of its service management across Europe the scope of which included:
Requirements for a management system; Planning and implementing service
management; Planning and implementing new or changed services; Service
delivery process; Relationship processes; Resolution processes; Control
processes; and Release processes.

"The scope of our certification sets us clearly above our competitors
establishing a solid framework on which to continue building our ICT,
Professional Services and Service Management offerings with total confidence
and will firmly establish our quality credentials in the European market,"
commented Masaaki Moribayashi, Managing Director of NTT Europe.

About NTT Europe

NTT Europe is a wholly-owned subsidiary company of NTT Communications
which is the global data and IP services arm of the Fortune Global 500
telecom leader, Nippon Telegraph & Telephone Corporation (NTT). NTT Europe is
responsible for business in the EMEA market and provides a world-class Tier-1
Internet backbone, secure closed networks, security, system integration,
network and application management, managed hosting and global content
delivery services with partner companies globally. For additional
information, please visit www.eu.ntt.com.

About NTT Communications Corporation:

Please visit www.ntt.com/index-e.html

For further details, please contact: NTT Europe Marketing, EuropeanMarketing at ntt.eu, UK Media Agency, Joseph Thomas / Josh Turner / Chris Brawley, Brands2Life, Tel: +44(0)207-592-1200, ntte at brands2life.com

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