Organisations Failing to Determine How Well They are Delivering Business Services, New Study Reveals

MORGES, Switzerland, November 10, 2010 - CA Technologies (NASDAQ:CA) today announced the results of a new
independent study revealing that organisations are failing to determine how
well they are delivering business services and, as a result, are jeopardising
their customer relationships.

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400 senior business and IT decision makers across Europe responded to the
CA Technologies commissioned survey, "Service Assurance: Accelerating Growth
Through an Exceptional Customer Experience". The survey examined their
attitudes towards the quality of the user experience they deliver; the
increasingly complex IT platforms needed to deliver an optimum experience,
and the impact both have on business success.

"This survey highlights that most organisations appear to recognise the
problem confronting them, but not its urgency or magnitude. It will be
absolutely critical for these organisations to embrace a comprehensive
service assurance strategy quickly. This will determine their ability to
deliver business services across physical, virtual and cloud environments in
a very competitive market," says Philipp Descovich, VP Service Assurance, CA
Technologies Europe.

68% of organisations have not yet adopted a service assurance solution to
link real end-user experience, transactions and applications with the
underlying systems and network infrastructure supporting them.

Over two-thirds of organisations have not yet adopted a service assurance
solution. Asked how they would ensure a continuous user experience whilst
adding cloud to the system, 30% would 'deal with problems as and when they
arise'

"Attracting and retaining customers means providing the best possible
customer experience, however this can only be achieved if the underlying
infrastructure offers high performance and flexibility. CA Technologies
'Service Assurance: Accelerating Growth through an Exceptional Customer
Experience' is a timely and much welcomed study," says Keith Winnard, Team
Leader, Technical Services - J D Williams.

Full release at ow.ly/372g5

Microsite: ow.ly/37jt9

Twitter: #CAWebstress

About CA Technologies

CA Technologies (NASDAQ: CA) is an IT management software and solutions
company with expertise across all IT environments - from mainframe and
distributed, to virtual and cloud. CA Technologies manages and secures IT
environments and enables customers to deliver more flexible IT services. CA
Technologies innovative products and services provide the insight and control
essential for IT organisations to power business agility. The majority of the
Global Fortune 500 relies on CA Technologies to manage evolving IT
ecosystems. For additional information, visit CA Technologies at
www.ca.com.

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Press Contact: Tariq Ahmed, CA Technologies, tariq.ahmed at ca.com Tel: +44(0)1753-241-069