Redknee Secures New Contract With TELUS

By Redknee Solutions Inc., PRNE
Tuesday, February 16, 2010

One Call Resolution to Support Customer Care for Data Subscribers on New HSPA+ Network

TORONTO, February 17, 2010 - Redknee (TSX:RKN), a leading provider of business-critical billing and
charging software and solutions for communications service providers, has won
a deal with Canadian operator TELUS to provide its award winning customer
care and diagnostics solution, One Call Resolution. Redknee's patented
solution has been deployed to support TELUS' new 3G+ wireless network,
supporting an increasing number of data services and smartphone users.

One Call Resolution is a unique customer care solution that contributes
to greater customer satisfaction and retention by supporting customer care
agents in resolving problems quickly and efficiently - reducing handoffs and
customer hold times.

"At TELUS our goal is to provide the best experience possible for our
customers. Redknee's One Call Resolution is helping us achieve this goal by
identifying and resolving complex customer issues," said Ken Kerrigan, TELUS
vice-president of Technology Strategy.

One Call Resolution provides an aggregated view of subscriber services
and an automated set of tools to diagnose and resolve customer issues quickly
and efficiently.

"With One Call Resolution, customer care agents achieve an unprecedented
level of subscriber visibility and can support customer needs more
effectively. We are excited to be helping TELUS achieve an even higher
standard of service for their subscribers," Lucas Skoczkowski, Redknee's
Chief Executive Officer, commented. "Redknee's software supports the
explosive growth in data services with a full suite of billing, rating,
charging and customer care solutions that help service providers become more
successful and responsive to their subscribers."

One Call Resolution supports a large number of carrier-grade interfaces
to various network elements and provisioning systems across a diverse set of
network access technologies, including GSM, HSPA, UMA, LTE, CDMA, Cable, DSL
and WiMAX.

About Redknee:

Redknee is a leading global provider of innovative communication software
products, solutions and services. Redknee's award-winning solutions enable
operators to monetize the value of each subscriber transaction while
personalizing the subscriber experience to meet mainstream, niche and
individual market segment requirements. Redknee's revenue generating
solutions provide advanced converged billing, rating, charging and policy for
voice, messaging and new generation data services to over 70 network
operators in over 50 countries. Established in 1999, Redknee Solutions Inc.
(TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee
Inc. and its various subsidiaries. References to Redknee refer to the
combined operations of those entities. For more information, visit
www.redknee.com.

For more information about Redknee and its award winning solutions, visit
www.redknee.com.

For further information: Media Relations Contact: Ashleigh Young, Mi
liberty, +44(0)20-7751-4444, ayoung@miliberty.com; Redknee Solutions: David
Charron
, Chief Financial Officer, +1-905-625-2943; Investor Relations: Isabel
Fernandes-Cunha
, +1-905-625-2421, isabel.fernandes@redknee,com or
investor_relations@redknee.com; Humera Malik, Director of Marketing,
+1-905-625-2102, humera.malik@redknee.com

For further information: Media Relations Contact: Ashleigh Young, Mi liberty, +44(0)20-7751-4444, ayoung at miliberty.com; Redknee Solutions: David Charron, Chief Financial Officer, +1-905-625-2943; Investor Relations: Isabel Fernandes-Cunha, +1-905-625-2421, isabel.fernandes at redknee,com or investor_relations at redknee.com; Humera Malik, Director of Marketing, +1-905-625-2102, humera.malik at redknee.com

YOUR VIEW POINT
NAME : (REQUIRED)
MAIL : (REQUIRED)
will not be displayed
WEBSITE : (OPTIONAL)
YOUR
COMMENT :