Innovation Observatory Whitepaper Explores Impact of IT and Billing Software Flexibility in Services Industries

By Metratech Corp., PRNE
Sunday, March 6, 2011

LONDON, March 7, 2011 - Prominent billing software provider MetraTech Corp. ( has announced that it has sponsored a
newly-published whitepaper by Innovation Observatory, a leading independent
UK-based analyst house.

The whitepaper investigates a subject close to the heart of companies
everywhere: how an enterprise should address the rapidly evolving demands of
its industry.

Innovation Observatory uses case examples to highlight how innovative
companies have separated their IT systems and billing platform
( ) processes from underlying business rules, and
are benefitting as a result. Examples cited include City of Chicago and the
DTCC, both of whom currently employ MetraTech enterprise billing systems.

Sponsored by financial services billing ( )
specialist MetraTech, the paper looks at how companies who thrive in
fast-moving sectors do so in part by ensuring that every time they need or
want to change the way their business works, they aren't constrained by what
their IT systems allow them to do. This means that IT systems and billing
platforms must no longer be inflexibly "hard-wired" into pre-existing
business rules, as has historically been the case.

The paper goes on to recommend that companies clearly define their
business strategies and think through how their IT strategies will support
them. Innovation Observatory also advises that companies learn from the
experiences of others in sectors where there is a fast pace of change in
areas such as service innovation, consolidation on both supply and demand
sides of a market, and technology improvement.

To read the full paper, visit the website of billing software provider
MetraTech. Go to for details.

About MetraTech

MetraTech Corp. offers a new approach to charging, billing, settlement
and customer care enabling organizations to embrace change without compromise.
MetraNet, our flagship billing system ( , is unique
in its ability to automate business processes and business models that
address rapidly changing, complex or radical business strategies across any
industry for an unlimited number of services.

MetraNet is deployed globally by a diverse customer base, including
industry leaders such as City of Chicago-O'Hare, Depository Trust and
Clearing Corporation, InterCall, Microsoft Online, PGi (Premiere Global
Services), and OnStream (National Grid). Our customers use MetraNet to build
innovative and successful business models, securely collect revenue, and
manage their entire customer lifecycle in some 12 languages, 28 currencies
and 90 countries.

Billing software ( expert MetraTech offers a
variety of delivery options ranging from licensing to outsourcing.
Headquartered in Boston, MetraTech has offices in San Francisco, Munich,
Paris, Singapore, Rio de Janeiro and London. MetraTech is a venture-backed,
privately held company whose investors include Accel Partners, Bessemer
Venture Partners, Meritech Capital and Vesbridge Partners. For more
information, please visit

Contact: Keith Brody, MetraTech Corp., +44-(0)-7790-245779, kbrody at

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