Morgan Hunt Enhances Recruitment Process and Saves £300,000 a Year in Improved Employee Productivity With Integration of Staffing Solutions Software, Bond Adapt and Smartphone
By Bond International Software, PRNEMonday, June 20, 2011
WORTHING, England, June 21, 2011 -
- Each one of Morgan
Hunt‘s 150 Consultants Saves 17
Minutes per day Using the Online
Recruitment System, Dramatically Improving Customer
Service and the Recruitment Process Overall -
Morgan Hunt, the award-winning recruitment firm, has achieved
record annual savings thanks to its purchase of SmartPhone - the
market-leading Computer Telephony Integration (CTI) solution in the
UK. SmartPhone integrates with
solutions software, Bond Adapt
specialist portfolio of
recruitment system applications, such that when candidates call
in, their details are automatically displayed onscreen within
Adapt. Due to the fact that SmartPhone increases the number of
calls able to be handled by each recruitment consultant by 20%, and
therefore vastly increases staff productivity, the integration with
Bond Adapt staffing solutions software has been credited with
delivering Morgan Hunt with in excess of £300,000 in additional
revenue & efficiency savings in one year alone, therefore
enhancing their
process overall.
Morgan Hunt provides a range of recruitment, consultancy and
headhunting services to leading global firms, SMEs and government
bodies. Based in the UK with further offerings in Russia, the
company’s 150 recruitment consultants currently manages over
300,000 candidate records, and places on average 450 candidates on
a monthly basis.
Since purchasing the staffing solutions software, Bond Adapt,
from Bond International Software five years ago, Morgan Hunt has
been named the “Public Sector Recruiter of the Year” four times, a
recognition which places them over 300 public sector recruiters
alone. Morgan Hunt focuses their recruitment process strategy on
placing candidates in public sector vacancies, as well as those in
the construction, finance and private sector health industries and
is now successfully diversifying into other private sector
areas
Due to the nature of the vacancies and candidates applying,
Morgan Hunt’s recruitment consultants are required to deal with
large numbers of non-UK citizens on a daily basis, which has the
potential to result in inadvertent poor customer service due to
cultural and linguistic barriers.
Gavin Megnauth, Director of Operations at Morgan Hunt, explains,
“Our consultants each make approximately 110 calls on a daily
basis, trying to place candidates in suitable roles. Investment in
SmartPhone and online recruitment system, Bond Adapt staffing
solutions software, means each of our recruitment consultants are
able to make 20% more calls each day, reducing the time taken to
complete the recruitment process for each candidate or client, a
feat which has delivered us in excess of £300,000 additional annual
revenues & efficiency savings in the last 12 months. This
coupled with our enhanced customer service and improved overall
recruitment process means the integration of SmartPhone with online
recruitment system, Bond Adapt staffing solutions software, has
been an investment of huge value to us this year.”
Megnauth continues, “In the public sector, many of the
candidates for temporary positions are from Eastern Europe, the
Asian subcontinent and the African nations. For instance, we deal
with a number of healthcare professionals that come from the Asian
subcontinent and Africa, whilst a high proportion of Polish and
other Eastern European nationals are placed in construction
vacancies. To have a candidate calling into our offices to make an
enquiry and then having to repeat or spell out their name four
times so that the recruitment consultant can bring up their details
onscreen is not only makes for time-consuming and inefficient
recruitment process, but it also damages the customers’ perception
of our service and business as a whole.”
Megnauth continues, “SmartPhone allows our recruitment process
staff to see which caller is calling before they pick up the phone
via its ability to monitor and immediately identify all callers by
their telephone number. Integration with our existing staffing
solutions software, Bond Adapt, means that when candidates now call
our recruitment process consultants, their records automatically
appear on the online recruitment system. This allows the consultant
to identify which of their colleagues last dealt with the
candidate, the type of vacancies they have been searching for and
at what stage of the recruitment process they are - permitting any
consultant to handle any inbound enquiry equally effectively, thus
further improving customer service. In the currently challenging
market, where there are numerous candidates fighting for a handful
of jobs, and over 10,000 recruitment companies scrambling to place
them, this capability is a tangible differentiator for us for our
customer service offerings.”
Whilst this has only been deployed in the UK at present, Morgan
Hunt has plans to roll out SmartPhone integration with existing
Bond Adapt staffing solutions software to its 40 recruitment
process consultants at its Russian sites in Moscow and St.
Petersburg in the near future.
Megnauth concludes, “The fact that our entire recruitment
process is far more efficient, with our recruitment consultants can
being able to work far quicker, has allowed us to make substantial
annual savings, a feat which simply would not have been possible
without investment in online recruitment system Bond Adapt staffing
solutions software and SmartPhone.”
About Bond International Software and Bond
Adapt
London stock market-listed Bond International Software plc is a
global provider of online recruitment system software and human
capital management (HCM) staffing solutions, aiming to enhance and
improve their clients’ recruitment process.
Bond is the largest provider of specialist staffing solutions
software for recruitment agencies worldwide. Is a rapidly growing
provider of online recruitment system and talent management
software to the corporate market and provides HR, payroll software
and bureau services directly to both the public and private
sectors, aiming to provide solutions with enhance their customers’
recruitment process.
Established in 1973 and quoted on the AIM market of the London
Stock Exchange since 1997, the company has consistently achieved
financial growth and maximised investment in the development of
technology and service provided to its international client
base.
It has over 30 years experience in the development and creation
of staffing solutions software that has become industry standards.
Headquartered in the United Kingdom, the Group also has offices in
the United States, Australia, Canada, South Africa and Hong Kong
with a global team of over 400 employees and 3500 customers.
Online recruitment system, Bond Adapt staffing solutions
software is a specialist portfolio which has earned Bond the
reputation for enhancing customers’ recruitment process, business
growth and profitability throughout the global staffing industry.
Although configuration of Adapt staffing solutions software is
easy, Bond offers five pre-configured systems especially for
Recruitment, Vendor Managed Serviced (VMS), On-site, ASP and
Healthcare.
Staffing solutions software, Bond Adapt customers include some
of the largest recruitment agencies in the world and a large number
of private sector organisations, including: Adecco, Hays, Michael
Page, Manpower and Kelly.
For further information, please contact:
Bond International Software
Tim Richards
Managing Director
Courtlands, Parklands Avenue, Worthing.
Tel +33(0)1903-707070
Press contact
Will Gardiner
itpr
+33(0)1932-578-800
.
Tags: Bond International Software, England, June 21, United Kingdom, Worthing
