Bucher + Suter and Teleopti - Strong Partnership in Contact Center Business

By Bucher Suter Ag, PRNE
Thursday, February 17, 2011

BERN, Switzerland and STOCKHOLM, February 18, 2011 - Bern/Stockholm Bucher + Suter AG, specialists for intelligent contact
centers, and Teleopti AB, Workforce Management specialists, cooperate to
streamline Workforce Management solutions in Cisco contact centers.

Workforce Management (WFM) solutions and their deployment projects are
considered to be complex. Combining proven solutions from Teleopti with
services and support from Bucher + Suter (b+s) will substantially reduce the
risk, lead-tim and cost of WFM projects. WFM customers include Swiss Post
(Switzerland), Elisa (Finland), Mondial Assistance (UK), Garanti Bank
(Turkey), Thomas Cook (Sweden) or UkrSibBank (Ukraine). b+s and Teleopti
offer turnkey WFM projects to Cisco's ecosystem.

"b+s has been a partner to Teleopti for 6 years, we know them as
extremely professional. They always excel in projects and we are confident
that our customers get best possible support when turning to b+s," says Olle
Düring, CEO, Teleopti.

Bucher + Suter (b+s) is a worldwide provider of Cisco Unified Contact
Center solutions. As a Cisco Advanced Technology Partner and Cisco certified
Developer "Solution", b+s provides systems integration and software solutions
including unified agent desktops, media routing adapters and smartphone
integrations that help companies improve customer collaboration.

In 2010, b+s also received the Cisco Partner to Partner Collaboration
Award. www.bucher-suter.com

Teleopti is a global supplier of Workforce Management (WFM) solutions for
contact centers and enterprises. With a European heritage Teleopti focus on
solving complex forecasting and planning scenarios. The solution Teleopti
CCC, deployed in all major markets across EMEA, is available in 20 language
versions with support for local working legislations and requirements,
including calendar based scheduling, staff work time preferences or fairness
across agents. Teleopti is a Cisco Solution Developer Partner. Teleopti CCC
is compatible with Cisco Unified Contact Center Enterprise (UCCE).

    Bucher + Suter AG, CEO

Contact: Bucher + Suter AG, CEO, martin.wuethrich at bucher-suter.com, +41-31-917-52-00

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