Hexaware Launches Shared Service Delivery Model for ERP Support

MUMBAI, India - Hexaware Technologies, a leading global provider of IT & BPO services and consulting, today, announced the launch of a new service offering - ERP Shared Services Support. Through this 24×7 service offering, Hexaware will provide maintenance and support services for ERP applications including SAP, PeopleSoft and Oracle E- Business Suite using a common pool of highly skilled consultants. In addition to a 100% utilization of resources, this alternative delivery model will also provide demand based pricing flexibility, scalability of services and predictability of IT expenditure for the customers.

The ERP Application Support and Maintenance (ASM) usually involves a dedicated team of highly skilled resources who are specialized in a functional area or an ERP product. The variability in the workload for support teams results in customers engaging high cost specialists on need basis thus resulting in an increased Total Cost of Ownership (TCO). Given the challenging macro economic conditions, customers are increasingly further demanding productivity improvement and cost saving measures.

Hexaware has a vast experience of over 10 years in providing ERP services and over 15 years in providing Application Management and Support services to its global client base. Hexaware will also offer its IP based services in the ERP space like data masking, customization analysis, data migration services as value added top-up services.

Moorthi Chokkanathan, Global Head - Enterprise Solutions, Hexaware Technologies Ltd. said, “Our ERP-Shared Services solutions will effectively address the need for savings ensuring a 20%-30% cost saving over and above the traditional offshore based support models. Consumption based pricing will ensure customers derive complete value for money while paying per use and benefiting from the shared resource pool. Ensuring data security and privacy is of prime concern for us at Hexaware and therefore special tools and processes have been put in place to ensure total security and privacy of client application and data.”

ERP users across geographies are gradually looking at consolidating their application and maintenance initiatives. The implementation of these shared services will help them gain a better control over IT expenditure and ensure better levels of operational excellence. The offering will also be a SLA based delivery model with complete adherence to regulatory compliance, coupled with a tool based security administration and audit.

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Source: Hexaware Technologies Ltd

Media contact: Effie D’Cunha, effiec at hexaware.com, Tel: +91-22-66542682