IT Managed Services Provider Joins International Elite After Securing SDI 3 Star Accreditation

By Ada Technology Services, PRNE
Tuesday, March 8, 2011

7 March 2011

BURGESS HILL, England, March 9, 2011 - ADA Technology Services Ltd has become one of only nine companies in the
world to achieve a 3 star Service Desk Institute (SDI) accreditation. The
West Sussex-based IT managed services ( and co-sourcing
( provider now shares
the international quality mark with O2, Sodexo and Linklaters across
countries and regions including the USA, China, Scandinavia and Europe.

SDI is a professional organisation that recognises companies
demonstrating a commitment to providing enhanced IT service and support in
line with global best practice industry standards.

ADA's service desk team can now evaluate its performance against an
international framework of standards and deliver complete operational
transparency across its entire customer base. The worldwide 3 star
accreditation demonstrates that ADA is able to increase customer service
levels by more efficiently documenting and evaluating processes and

On receiving a 3 star accreditation Robert Sage, Head of Support Services
at ADA, said: "ADA strives to ensure that our work is aligned to the goals of
the clients we serve and that we enable our own people to be the best they
can be. The SDI 3 star accreditation recognises this and demonstrates how ADA
is a world-class customer-led organisation. I am delighted to be part of one
of only a handful of organisations throughout the world to have secured this
high standard and proud to have a team that has worked tirelessly to achieve

The 3 star rating was awarded to ADA following a six month rigorous
auditing programme, which assessed ADA's: leadership; policy and strategy;
people management; partnerships and resources; processes; people
satisfaction; customer satisfaction; performance results and Corporate Social

Howard Kendall, SDI's Chairman and Master Auditor, added: "Maintaining
exceptional service standards whilst going through a period of high growth is
a difficult task however ADA has achieved this by demonstrating an unwavering
commitment to its customers. There is no question that ADA has met with
international Service Desk Standards and a 3 star accreditation is testament
to their ability to deliver world-class customer service levels and rewards
their dedication to continual improvement."

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Notes to editors

About ADA Technology Services

ADA combines strategic business understanding with technical expertise to
deliver unrivalled levels of IT support. Through developing strategic
partnerships with its clients and integrating their in-house services with
ADA's outsourcing expertise, ADA can help maximise both performance and

From a co-sourced or fully outsourced perspective, ADA delivers solutions
on a project-by-project basis, as a supporting IT service or as a complete IT
managed service. ADA provides global IT services that comprise
infrastructure, storage, virtualisation, disaster recovery, data centres,
hosting, business applications, IT consultancy and ongoing support.

Regardless of sector, ADA's ability to fully understand the strategic IT
requirements of businesses means that it can deliver the best and most
appropriate solution for its clients.

Run by people with a passion for business and an unparalleled
understanding of IT, ADA prides itself on its knowledge of mid-sized
enterprises and its ability to provide a comprehensive and impartial solution
throughout the IT spectrum.

The Service Desk Institute (SDI)

Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is
the leading authority on service desk and IT support related issues,
providing specialist information and research about the technologies, tools
and trends of the industry. It is Europe's only support network for IT
service desk professionals, and its 800 organisation members span numerous

Acting as an independent adviser, SDI captures and disseminates creative
and innovative ideas for tomorrow's service desk and support operation. SDI
sets the best practice standards for the IT support industry and is the
conduit for delivering knowledge and career enhancing skills to the
professional community, through membership, training, conferences, events and
its publication SupportWorld magazine. It also offers the opportunity for
international recognition of the support centre operation through its
globally recognised Service Desk Certification audit programme.

Media enquiries: For more information please contact Stuart Pearson at The PR Farm at
stuart at or by calling +44(0)1483-892301 / +44(0)7812-086211.

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