NTRglobal Puts an On-demand Remote Support Team in Any Windows Application with New NTRsupport DSA

NTRsupport Direct Remote Support to Applications Offers Instant Integration and Branding for ISVs, OEMs, Help Desks and MSPs

DALLAS and BARCELONA, Spain, June 1, 2010 - NTRglobal, a leading provider of on-demand IT automation and remote
support, today announced the addition of NTRsupport(TM) Direct Support for
Applications(TM) (DSA) to NTRsupport Ultimate. NTRsupport DSA helps software
developers (ISVs), managed service providers (MSPs), help desks, IT and
manufacturers (OEMs) connect with remote users working with Windows
applications to field questions, diagnose and resolve technical issues.

(Logo: www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO )

NTRglobal's new NTRsupport DSA rapid integration and branding gives
customers greater flexibility to offer instant access to live expertise
through expanded remote support and customer service channels while reducing
costs via secure remote support.

Instant Support in Propriety Apps such as Accounting, Banking, CAD,
Education, Healthcare, Insurance

"NTRsupport DSA helps customers easily integrate a branded mark of
customer service excellence and readiness in any Windows program," said Mark
Cheshire, NTRglobal VP of product management. "Now NTRsupport DSA enables you
to put a remote support team in your CAD, financial services, healthcare,
education and other proprietary programs with just a click of the mouse."

When technical issues arise, NTRsupport on-demand remote support offers
customers highly customizable tools for optimal help and service desk
interaction, collaboration and issue resolution — from enterprise-grade chat
to engaging in permission-based remote control and screen-sharing, to
answering a voice call or viewing a solution with new video call capabilities
– all with rapid integration capabilities with open APIs.

Free Trial, Pricing and Availability To learn more about NTRsupport DSA
and NTRsupport Ultimate or try it free, please visit
www.ntrglobal.com/ntrsupport.

About NTRglobal

More than 17,000 organizations rely on NTRglobal to deliver
enterprise-grade security and powerful integration with NTRadmin on-demand IT
automation, system management and remote access, and NTRsupport remote
support for Windows PCs, Mac, Linux, iPhone, iPad, BlackBerry, Symbian OS
platforms on servers, smartphones and mobile devices. NTRglobal IT system
management SaaS helps businesses enhance service desk and IT productivity via
automation for rapid task management, reporting and scalability. NTRglobal
SaaS is hosted from multiple data centers with fail-over capabilities to
ensure robust performance and reliability. Follow us on Twitter @NTRglobal.

Heidi Wieland, NTRglobal Director of Analyst and Public Relations, +1-805-687-4677, hwieland at ntrglobal.com