Service Sector All Set to Adopt the New Global Framework

ORLANDO, Florida - QAI Appointed as a Transition Partner for New Service Sector Model From Carnegie Mellon University

The SEI (www.sei.cmu.edu) at the Carnegie Mellon University has recently launched a new framework called CMMI(R) for Services (CMMI(R)-SVC). This model is essentially for the service sector. This is an addition to the existing family of CMMI frameworks that have been extensively adopted globally by the likes of Accenture, Infosys and CSC amidst many others as an international standard. The current model that is CMMI(R)-DEV has been extensively used by the IT industry and several hundred organizations get assessed against the CMMI model every year.

QAI Global Services (www.qaiglobal.com) was recently appointed as a Transition Partner to implement and assess organizations worldwide against this model. QAI has been SEI’s Transition Partner for their flagship model, CMMI(R)-DEV and has assessed and partnered the journey of over 200 clients in over 30 countries. The sectors which will see rapid adoption of this new framework include the telecom sector, power, energy, defense, banking services, health care and e-governance.

Mr. Navyug Mohnot, CEO, QAI, said, “In these recessionary times, when every organization needs to perform at its optimal best, the launch of CMMI(R) for Services is a boon for the services industry which amounts to more than 80% of the world economy. CMMI(R)-SVC provides a time tested model for process improvement with a well defined maturity path, which helps the organizations to improve their operation excellence in a streamlined way. CMMI(R)-SVC is an industry neutral model that can apply to any service industry including BPO, telecom, IT, hospitality, healthcare or any other”

About QAI:

QAI is a leading global consulting and workforce development organization addressing ‘Operational Excellence’ in knowledge intensive service organizations.

QAI Global Services, the consulting division of QAI, addresses the space of Operational Excellence which includes the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.

QAI is currently servicing over 200 clients in 30 countries and our regional bases are located in US, India, UK, China, Singapore, Malaysia and Canada.

For further information, please contact: Tom Ticknor QAI tticknor@qaiworldwide.org +1-407-363-1111

Source: QAI Global Institute

For further information, please contact: Tom Ticknor, QAI, tticknor at qaiworldwide.org, +1-407-363-1111