Ubm Live/international Customer Management Institute (icmi)

Annual global gathering for the contact center community to be held June 14-17 in New Orleans

"Mastering Contact Center Financials: Strategies for Planning, Measuring, and Reporting" tackles the budget intricacies specific to the call center industry

Survey examines call center industry's best practices and greatest forecasting, scheduling and staffing strategy challenges, as well as workforce management technology selection, implementation and utilization.

COLORADO SPRINGS, Colorado, April 28, 2010 - Produced by The International Customer Management Institute (ICMI), the ACCE Conference & Expo, the premier annual global gathering for the contact center community, has announced its 2010 conference program.

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COLORADO SPRINGS, Colorado, March 23, 2010 - The International Customer Management Institute (ICMI), now in its 25th year, today announced an addition to its growing roster of more than five dozen training courses: Mastering Contact Center Financials: Strategies for Planning, Measuring, and Reporting (www.icmi.com/ccfinancials).

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COLORADO SPRINGS, Colorado, March 18, 2010 - The International Customer Management Institute (ICMI), now in its 25th year, today launched its 2010 Call Center Workforce Management Practices (www.surveymonkey.com/s/ZVRKSPP) survey in an email solicitation to call centers and vendors around the world, and online at www.icmi.com/wfmresearch.

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