Access Legal from Shoosmiths Joins the Institute of Customer Service

By Access Legal From Shoosmiths, PRNE
Wednesday, June 29, 2011

NORTHAMPTON, England, June 30, 2011 -

Access Legal from Shoosmiths has announced it has joined the
Institute of Customer Service, making it the first top 30 legal
services firm to do so.

The national law firm believes that becoming a member of the
Institute of Customer Service will help support its key strategic
aim of delivering the highest levels of client and customer

Access Legal
provides a variety of services including href="">
personal injury claims, and considers customer service to be
extremely important. The team at Access Legal aim to be friendly,
supportive and caring and treat each client as a real person rather
than a ‘case’.

Claire Rowe, chief executive of Shoosmiths, commented: “One of
Shoosmiths’ central tenets is that only the very best customer
service is good enough.

“And while we’re proud of the service levels we’ve already
achieved, we’re the first to acknowledge that there’s always room
for improvement.

“We must make sure everyone at the firm is committed to
delivering great customer service all the time, which is why we’re
rolling out an Institute-associated people development programme,
to ensure client service is understood at all levels of the

“One of the reasons we chose to join the Institute is because
it’s recognised as the leading body in its field by so many of our
clients. And it would be wonderful to think that as the first top
30 law firm to join it, we might just be setting a new benchmark
for the legal industry.”

The Institute of Customer Service is an independent,
professional membership body for customer service. It aims to be
the first port of call for every aspect of customer service, so
that its customers can improve their business performance and their
overall customer experience.

About Access Legal from Shoosmiths:

From helping customers buy a new house to settling a legal
dispute or claiming compensation for an injury that wasn’t their
fault - Access Legal has it all covered. Whatever legal obstacles
life throws a customer’s way, Access Legal from Shoosmiths can help
them tackle them.

Access Legal has specialists in everything from selling homes to
employment rights, motoring law to, href="">
personal injury solicitors and href="">
legal disputes. It will protect customer assets, uphold
consumer rights, guide customers through a coroner’s inquest; even
advise them if they want to make a Will.

PR contact:
Alastair Gray
PR & Communications Manager
The Lakes


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