Atradius Collections' Global Collections Review Reveals new Trend: Success Rate Valued Higher Than Pricing When Selecting a Debt Collections Agency

By Atradius N.v., PRNE
Monday, May 30, 2011

AMSTERDAM, May 31, 2011 -

The latest "Global Collections Review" survey undertaken by leading
worldwide B2B debt collections specialist Atradius Collections, shows a new
trend amongst businesses when selecting a debt collections agency. Unlike in
the past year, companies put more attention on the agencies' success rate,
less the price.

This trend can be seen amongst many major European countries and reveals
a mindshift in European businesses seeking support from external agencies
when collecting outstanding debt. The success rate of a debt collections
agency easily allows comparison between collection agencies' performance. The
success rate* is defined as the value of collected payments of the total debt
received and expressed as a percentage. The amount excludes insolvencies and

Raymond van der Loos, Managing Director of Atradius Collections
explained: "Successful debt collections and ensuring solvency is fundamental
to business. The study has made clear that the choice of a collection agency
is made based on its quality, meaning its performance and ability to succeed
in collecting, and not price."

He continued: "Here at Atradius Collections we are often asked about our
success rates. Today we lead the market with an overall success rate of over
55% for national and international debt globally. The Global Collections
Review again has shown that the ability of external debt collection agencies
to deliver results is the key factor for businesses to employ a debt
collections agency."

An additional significant finding from the study: companies are more
willing to outsource their debt collections activities to external agencies
in 2011 compared to previous years. During the crisis many businesses
activated internal resources to collect outstanding debt. With the economy
picking up and staff busy focusing on incoming business, collecting debt can
again be seen as a task that is more frequently handed over to external
agencies. The trend is significantly visible in Belgium, Italy, the
and Great Britain alike where over 10% increase was observed by
the companies surveyed and is linked to the higher success rates of debt
collection agencies and their expertise in the field.

                 Use of a   Use of a   Trend    Collect    Collect    Trend

      Country   DCA** 2011 DCA** 2010         Internally  Internally
                                                 2011        2010
    Belgium        33%        23%        ^        35%        58%        v
    Denmark        24%        26%        v        59%        79%        v
    France         27%        32%        v        49%        54%        v
    Germany        32%        27%        ^        45%        63%        v
    Great          43%        31%        ^        60%        66%        v
    Italy          31%        18%        ^        52%        69%        v
    Netherlands    65%        54%        ^        31%        53%        v
    Spain          20%        21%        v        86%        60%        ^
    Sweden         41%        47%        v        56%        54%        ^

Source: Global Collections Review, 4th edition, May 2011

** DCA = Debt Collections Agency

In France a decrease in use of debt collections agency can be explained
by the tendency to sell debt, as well as in Denmark where an overall decrease
of outstanding commercial debt was observed.

Leader in usage of external debt collections agencies is the Netherlands
where 65% of the surveyed businesses have used this service and is
significantly higher than in countries, such as Spain which remains at a low

Broken down by sectors, companies operating in the financial
services sector tend to use a debt collections agency more often while in the
other sectors, such as manufacturing, wholesale and retail trade and
distribution, services, companies have a preference towards collecting

Overall, European attitudes relating to the selection of debt collection
agencies were remarkably similar, which indicates that the requirements,
expectations and high standards demanded of agencies are consistent factors
irrespective of business type, size or location.

The survey for the Global Collections Review was conducted amongst almost
2000 businesses throughout nine countries in Europe, monitoring commercial
debt collection trends and practices.

About the Global Collections Review

Atradius Collections conducts regular surveys of corporate collections
behaviour across a range of countries. The findings are published in The
Global Collections Review. This survey is conducted twice a year and is the
forth time that the Global Collections Review has been published since its
inception in 2009. In this survey almost 2,000 businesses located in nine
countries across Europe which include Belgium, France, Great Britain, The
, Germany, Denmark, Sweden, Italy and Spain were surveyed. The
full Global Collections Review can be downloaded from .

About Atradius Collections

Atradius Collections, a business unit of Atradius Group, provides
efficient, quick and flexible solution to recover domestic and international
trade debts. With over 350 staff in 20 offices and an extensive network of
collections specialists and lawyers worldwide, Atradius Collections serves
more than 12,000 customers and handles, on average, 100,000 cases a year.
Over 85 years of global credit management industry experience, uniquely
positions Atradius Collections as a worldwide leader in business-to-business
debt collections. Please visit for more

* Debt collections success rate = the value of collected payments
expressed as a percentage of the total debt received, excluding insolvencies
and withdrawals.

Press contact: Corinna M. Lohse, corinna.lohse at, Phone: +31-20-553-3028

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