Autonomy Delivers the First Meaning-Based Multichannel Customer Interaction Analytics Application

Autonomy Explore Identifies, Analyzes and Acts on Critical Patterns Across all Customer Touchpoints Including Contact Center, Web Sites, Mobile Phones and Social Media

LONDON, March 16, 2010 - GARTNER CUSTOMER RELATIONSHIP MANAGEMENT SUMMIT — Autonomy Corporation
plc (LSE: AU. or AU.L), a global leader in infrastructure software for the
enterprise, today announced the availability of Autonomy Explore, a
comprehensive customer interaction analytics application. Autonomy Explore
connects to all customer touchpoints including web, contact center, social
media and email to deliver a complete understanding of each customer and
customer segment, as well as the overall customer-base. Powered by Autonomy's
unique meaning-based technology platform, Autonomy Explore enables businesses
to automatically understand, act on, and optimize customer patterns,
sentiment and intent. As a result, businesses can transcend barriers created
by disparate systems, point solutions, and organizational structures in order
to increase revenue across existing and new channels.

Autonomy Explore understands both unstructured and structured data
gleaned from all direct and indirect touchpoints and analyzes the results to
form an all-inclusive voice of the customer. Autonomy Explore enables
businesses to connect to and understand literally any type of customer
interaction, including audio recordings, website visits, chat threads, survey
responses, CRM records, blog posts and responses, product reviews, email and
documents, microblog tweets, social media status updates, wiki entries,
videos, POS notes, transaction records, news articles, forum comments, mobile
applications, self-service applications and traditional media (radio and TV).

Autonomy Explore's comprehensive, meaning-based approach to multichannel
customer interactions supports a broad range of business applications,
including:

    - Voice of the customer
    - Brand reputation management
    - Cross-channel optimization
    - Next-generation speech analytics
    - Customer experience analytics
    - Customer interaction survey
    - Real-time topic indexing
    - Fraud and risk mitigation
    - Advanced social media monitoring

"Progressive businesses are always looking for better ways to engage
their customers and improve upon customer experiences," said Diana
Helfenstine, SVP Operations at Telerx, a leading provider of customer care
solutions. "Understanding all customer interactions, regardless of source, is
the cornerstone to both effective marketing and world-class customer service.
Autonomy's solutions enable advanced understanding of customer data and
therefore propel customer experience improvements."

Autonomy Explore gives businesses a much more insightful and valuable
view of their customers. For instance, the same customer that submitted a
complaint to the contact center, searched for products on the company's web
properties, and then commented about the company on Twitter, may have
expressed different levels of satisfaction and used different terms through
each channel. Autonomy Explore detects the evolving sentiment of that
customer by analyzing the concepts and patterns communicated across each
touchpoint, in order to more effectively engage with that customer as well as
other customers from the same segment.

    Autonomy Explore includes the following cutting-edge capabilities:

    - Advanced contextual-based concept understanding - goes beyond
      keyword-oriented mappings to form a deep understanding of concepts
      being communicated.
    - Related concept generation and idea distancing - automatically
      categorizes concepts in relationship to one another.
    - Sentiment and vibe analysis - automatically understand the emotion
      associated with each interaction asset and asset component.
    - Automated reporting and workflow - robust customizable reporting and
      distribution.
    - Idea clouds and cluster map visualizations - insightful visualizations
      enable simple understanding of results.
    - Role-dependent views and access - secure access to sensitive data.
    - Topic trending and automatic concepts - time or duration-oriented
      topic reporting for mapping against campaign or competitor milestones.
    - Hot and breaking topics - new concepts delivered uniquely.
    - With more than 400 available connectors to internal, external and
      public data sources

"Now more than ever, the ability to create and deliver an effective
multichannel strategy translates into a make or break proposition for
enterprises," said Toby Bell, Research Vice President at Gartner. "Businesses
that can spot and act on patterns across channels fastest stand to drive
revenue and gain market share. Likewise, businesses that can draw the
connection between a few dissatisfied calls in the contact center and
seemingly isolated videos on YouTube can help avert a catastrophic blow to
their brands. Compelling solutions are emerging that form a conceptual and
actionable understanding of a wide range of customer interactions, enabling
businesses to implement a pattern-based multichannel strategy."

"Autonomy Explore is an innovative solution that leverages our core
strengths in understanding the meaning of all forms of information, as well
as our market-leading web content management and contact center solutions, in
order to help businesses develop more engaging and profitable customer
relationships," said Andrew Joiner, CEO of Autonomy etalk. "We have showcased
Autonomy Explore at recent customer events around the world and have received
rave reviews. Clearly Explore is the right solution for these times, where
businesses must adapt across all channels at the same speed as their
customers in order to maintain a competitive edge."

Please visit www.autonomy.com/explore to learn more.

About Autonomy

Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in
infrastructure software for the enterprise, spearheads the Meaning Based
Computing movement. It was recently ranked by IDC as the clear leader in
enterprise search revenues, with market share nearly double that of its
nearest competitor. Autonomy's technology allows computers to harness the
full richness of human information, forming a conceptual and contextual
understanding of any piece of electronic data, including unstructured
information, such as text, email, web pages, voice, or video. Autonomy's
software powers the full spectrum of mission-critical enterprise applications
including pan-enterprise search, customer interaction solutions, information
governance, end-to-end eDiscovery, records management, archiving, business
process management, web content management, web optimization, rich media
management and video and audio analysis.

Autonomy's customer base is comprised of more than 20,000 global
companies, law firms and federal agencies including: AOL, BAE Systems, BBC,
Bloomberg, Boeing, Citigroup, Coca Cola, Daimler AG, Deutsche Bank, DLA
Piper, Ericsson, FedEx, Ford, GlaxoSmithKline, Lloyds TSB, NASA, Nestle, the
New York Stock Exchange, Reuters, Shell, Tesco, T-Mobile, the U.S. Department
of Energy, the U.S. Department of Homeland Security and the U.S. Securities
and Exchange Commission. More than 400 companies OEM Autonomy technology,
including Symantec, Citrix, HP, Novell, Oracle, Sybase and TIBCO. The company
has offices worldwide. Please visit www.autonomy.com to find out more.

Autonomy and the Autonomy logo are registered trademarks or trademarks of
Autonomy Corporation plc. All other trademarks are the property of their
respective owners.

    Autonomy Editorial Contacts:
    Randy Cairns                        Ian Bain
    Autonomy (US)                       The Red Consultancy (US)
    +1-408-953-7111                     +1-415-618-8806
    randy.cairns@autonomy.com           ian.bain@redconsultancy.com

    Edward Bridges                      David Vindel
    Financial Dynamics (UK)             The Red Consultancy (UK)
    +44-207-831-3113                    +44-207-025-6529
    edward.bridges@fd.com               david.vindel@redconsultancy.com

Randy Cairns of Autonomy (US), +1-408-953-7111, randy.cairns at autonomy.com; or Ian Bain of The Red Consultancy (US), +1-415-618-8806, ian.bain at redconsultancy.com; or Edward Bridges of Financial Dynamics (UK), +44-207-831-3113, edward.bridges at fd.com; or David Vindel of The Red Consultancy (UK), +44-207-025-6529, david.vindel at redconsultancy.com