Cognizant Helps Marks & Spencer Enhance Business Effectiveness, Operational Efficiencies, and Service QualityBy Cognizant, PRNE
Monday, March 28, 2011
Innovative managed services model helps Marks & Spencer efficiently handle two demanding "peak shopping" seasons
LONDON, March 29, 2011 - Cognizant (Nasdaq: CTSH), a leading provider of information technology,
consulting, and business process outsourcing services, today announced that
it is helping Marks & Spencer Group plc (OP: MAKSF), one of the UK's leading
retailers, improve operational efficiencies, drive business effectiveness,
and provide superior customer experience.
(Logo: photos.prnewswire.com/prnh/20110329/NY67603LOGO )
As part of a multi-year managed services contract, Cognizant is providing
end-to-end, integrated applications and infrastructure management services to
Marks & Spencer (M&S) supporting mission-critical applications spanning
multiple lines of business and functional areas, such as procurement, supply
chain, forecasting, sales, stock replenishment, and financial management.
"As a result of a number of service improvement initiatives delivered by
Cognizant over the last year, we are now more confident about promising our
business better system availability, capacity, and stability," said Damone
Quigley, Head of Infrastructure and Application Services at M&S. "Ever since
our relationship began in 2009, both M&S and Cognizant have demonstrated an
open, trust-based relationship that has created a strong foundation from
which to deliver further efficiencies and achieve more positive outcomes in
the coming years."
"A new generation of consumers, the millennials, is changing the way
consumer demands and preferences are expressed and fulfilled, and brand value
and product benefits are perceived," said Sanjiv Gossain, Senior Vice
President and Head of the UK and Ireland Operations of Cognizant. "This has
led to increasingly virtualized and globalized business and technology
architectures, which are changing the retail landscape significantly. We are
committed to helping M&S embrace new technologies and business processes to
strengthen its leadership position as a seamless multi-channel retailer and
expand its international business."
Cognizant's end-to-end, integrated service delivery provides M&S with:
-- Application support services delivering Level 2/3 support for all applications that support all lines of business and are used by end-users at stores, warehouses and head office. -- Remote IT Infrastructure Management (RIM) services based on IT Infrastructure Library (ITIL) to drive operational efficiencies, enhance the quality of service, and enable virtualization. It encompasses a pre-built catalogue of productized services, a sophisticated operations maturity model, and Cognizant's proprietary RIM 2.0 managed services framework. -- Faster and more efficient resolution of incidents and problems to increase system availability and stability, while proactively monitoring and managing capacity and security provisions, and governing all changes that get into production systems. -- Service continuity to ensure all systems have adequate provisions and are ready to cope with any critical outages, ensuring business continuity and operations. -- Operational Acceptance Testing to ensure high operability across applications, infrastructure and networks. -- Non-Production Services to ensure environments are available when required for timely delivery of projects.
Cognizant (Nasdaq: CTSH) is a leading provider of information technology,
consulting, and business process outsourcing services, dedicated to helping
the world's leading companies build stronger businesses. Headquartered in
Teaneck, New Jersey (U.S.), Cognizant combines a passion for client
satisfaction, technology innovation, deep industry and business process
expertise, and a global, collaborative workforce that embodies the future of
work. With over 50 delivery centers worldwide and approximately 104,000
employees as of December 31, 2010, Cognizant is a member of the NASDAQ-100,
the S&P 500, the Forbes Global 2000, and the Fortune 1000 and is ranked among
the top performing and fastest growing companies in the world. Visit us
online at www.cognizant.com or follow us on Twitter: Cognizant.
This press release includes statements which may constitute
forward-looking statements made pursuant to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995, the accuracy of which are
necessarily subject to risks, uncertainties, and assumptions as to future
events that may not prove to be accurate. Factors that could cause actual
results to differ materially from those expressed or implied include general
economic conditions and the factors discussed in our most recent Form 10-K
and other filings with the Securities and Exchange Commission. Cognizant
undertakes no obligation to update or revise any forward-looking statements,
whether as a result of new information, future events, or otherwise.
U.S.: Catherine Marenghi, +1-781-223-8673, catherine.marenghi at cognizant.com; or Europe: Fiona Goldsworthy, or Claire Rayner, both of Brands2Life, +44-7903-114-590, cognizant at brands2life.com; Asia-Pac: Harsh Kabra, +91-982-327-3191, harsh.kabra at cognizant.com
Tags: Cognizant, England, London, March 29