Digital Mailroom White Paper Available From Enterprise Content Management Specialist the Content Group

The Content Group Introduces the Digital Mailroom, a Data Capture and Case Management Tool, to Debt Management Companies

GODALMING, England, September 30, 2010 - Enterprise Content Management (
www.thecontentgroup.co.uk/digital_mailroom.aspx) (ECM) specialist -
The Content Group www.thecontentgroup.co.uk - has recently released a
White Paper discussing the data capture (
www.thecontentgroup.co.uk/digital_mailroom.aspx) and case management
(www.thecontentgroup.co.uk/digital_mailroom.aspx) advantages of
introducing Digital Mailrooms into Debt Management companies. The White Paper
highlights the issues the Debt Management industry faces and how, by
implementing a Digital Mailroom system internally, companies will be able to
process correspondence faster and in a more controlled way, making it even
easier to meet SLAs and compliance regulations.

Today's debt management businesses are under increasing
pressure on every front. Growing competition is impacting price, fewer
consumers are settling their debts either in full or by instalment, whilst
legislative changes inflict tighter regulation on internal procedures in
order to meet compliance requirements.

In an industry where the volume of correspondence is
constantly increasing, and with many companies focused on achieving rapid
debt recovery at the lowest possible cost, it is not economically viable
simply to employ more staff to handle the increase in communication.

The Content Group's White Paper - Correspondence Management -
suggests that the smartest way to tackle this problem is to help existing
staff become more efficient and thereby cope with the increased volume of
documents by introducing data capture and case management technology. In many
cases, an employee's familiarity with existing internal systems is
compromised by the bombardment of paper.

Rik Page, Solutions Specialist at The Content Group, comments,
"The Digital Mailroom operates by scanning, classifying and validating each
piece of correspondence as it enters the organisation, providing a platform
for transforming workflow and improving productivity. This process also helps
organisations to integrate these documents into core systems, from Customer
Relationship Management (CRM) to accounting, to further automate the
processes, delivering Return on Investment in less than 12 months for the
majority of companies."

For more information or to download a copy of the Debt
Management White Paper on data capture and case management, visit The Content
Group website.

About The Content Group

The Content Group is a technology agnostic Enterprise Content
Management (ECM) consultancy and solutions provider whose proven ECM Expert
best practice methodology ensures successful ECM projects such as in data
capture and case management for their clients across the globe.

Recognised as a leading expert in the Enterprise Content
Management field, The Content Group works with its clients in the education
of ECM, development of ECM strategies, implementation of ECM strategies
including data capture and case management and the design of ECM maturity
blueprint's for ongoing measurement of organisational ECM effectiveness.

Drawing on its best practice methodology, The Content Group is
leading the development of the first ever Publicly Available Specification
for ECM with BSI British Standards.

The expertise and best practice methodology of The Content
Group's ECM Expert ensures its clients receive unbiased advice combined with
"Best by Design" technology recommendations resulting in unparalleled ECM
project success.

The Content Group works with clients from the SME and
Enterprise sector. This work covers new ECM initiatives, including case
management and data capture, and also existing ECM implementations where
organisations are looking to leverage the true value of their ECM investment.

    For further information, please contact:

    Will Gardiner
    Itpr
    Tel. +44(0)1932-578800

    Emily Thorpe
    The Content Group
    Tel. +44(0)1483-523890

For further information, please contact: Will Gardiner, Itpr, Tel. +44(0)1932-578800; Emily Thorpe, The Content Group, Tel. +44(0)1483-523890.