Egencia Releases Global Hotel Study

Research Examines Policy and Cost Control to Uncover Savings Opportunities; Company Also Announces Win of Bupa Corporate Travel Business

LONDON, February 9 - LONDON BUSINESS TRAVEL SHOW — Egencia(R), an Expedia, Inc. company,
today previewed results from a global study "Hotel Cost Control: Savings and
Opportunities," finding that companies risk tremendous annual budget losses
through unmanaged travel activity. Pairing insight from corporate travellers,
travel executives and real-world travel programs, the study also examines
common areas of loss, ways to prevent leakage and emerging opportunities for
cost savings in an effort to establish industry best practices.

"The opportunity to share our knowledge along with insight from our
clients around the world is an important part of Egencia's strategy," said
Christophe Pingard, Senior Vice President, Egencia Europe. "As a global
leader in travel management, we felt a dedicated study would let us examine
this issue more acutely to identify best practices and ultimately help
companies stop preventable losses."

Egencia UK also announced today that they have been named the corporate
travel partner for Bupa, the leading international healthcare company.
Egencia will deliver to Bupa a combination of superior service and technology
to drive increased compliance and uncover savings opportunities.

Jason Cloke, Purchasing Manager for Bupa said, "After a thorough
tendering process, we selected Egencia as our corporate travel provider
because its proposed solutions best met our requirements. Access to Egencia's
intuitive online booking tool and high quality customer service will help us
deliver savings, while making the process speedier and more efficient for
staff to book their travel."

Hotel Policy and Cost Control Research

A global survey of 433 travel executives revealed missed opportunities
for corporations managing hotel spend, including that 30 percent said their
companies did not have a hotel policy in place. Supporting data confirms
other gaps including:

    - 65% do not have city-specific hotel per diems
    - 33% use expense reporting to monitor compliance
    - 34% require pre-trip approval to monitor compliance
    - To encourage compliance: 32% proactively inform all travelers of the
      policy; 29% verbally reprimand travelers who book out of policy, 12%
      send email notification to those who book out of policy; and 12 percent
      do not enforce compliance at all.

These statistics are significant because defining hotel per diems by city
or actively enforcing policy can help make a travel program more fiscally
sound. Likewise, requiring pre-trip approval boosts compliance and deters
unnecessary spending by palpable amounts.

"If employees book travel outside the corporate travel program or policy,
the information is lost - no reporting, no analysis and no traveller record
for safety purposes," said Christophe Peymirat, Managing Director and Vice
President, Egencia UK. "When this information is captured through active
program management, companies get valuable data. This can lead to better
negotiated rates and more perks at relevant properties, similar to the
discounts and amenities offered through the Egencia Preferred Rate program."

This issue was further underscored by the results of a global survey of
1,000 travellers and arrangers. Fifty-five percent of those that responded
noted that their company does not enforce or simply encourages them to follow
a hotel policy; and 32 percent said that their company does not have a hotel
policy at all.

The Hotel Cost Control study also takes a deeper look at the benefits of
proactive policy management and reducing leakage. For example, for Egencia
clients with an average travel spend of $15 million or more, those actively
enforcing policy savings saved roughly 17 percent on average daily rates
(ADR) versus those companies that do not enforce hotel policy. Companies that
enforce hotel policy also see 14 percent greater policy compliance and a 33
percent greater hotel trip attach rate versus un-enforced programs, meaning
they are reducing leakage in their program.

Besides sharing best practices for policy implementation and enforcement,
the study will also examine topics such as:

    - Preferred supplier strategy and negotiation
    - Managing change within your organisation
    - Monitoring and policy oversight
    - Benefits of mandating

In its 2010 Forecast and Hotel Negotiability Index, Egencia found that
hotels represented fertile ground for buyers to negotiate better rates and
realise travel cost savings. To address this issue in-depth, Egencia invested
in this global study and will share this along with other best practices in a
free web seminar "Hotel Cost Control: Best Practices and Opportunities" on
March 11, 2010, 10:00 a.m. Pacific time/1:00 p.m. Eastern time/6:00 p.m. GMT
at Egencia.com. To register for the Webinar or to receive a free copy of the
white paper, go to Egencia.co.uk or
www.egencia.com/mktg/2010_q1_hotel/default.asp.

About Egencia, an Expedia, Inc. Company

Egencia is the fifth largest travel management company in the world. As
part of Expedia, Inc., (NASDAQ: EXPE), the world's largest travel
marketplace, Egencia helps businesses get ahead by offering the only truly
integrated corporate travel service. Egencia's industry expertise helps drive
results that matter, delivering meaningful advancements that have a real
impact. By combining a powerful offline and online service, Egencia delivers
a complete corporate travel offering supported by global market expertise and
a best-in-class technology platform.

For more information, go to www.egencia.co.uk

Egencia and the Egencia logo are either registered trademarks or
trademarks of Expedia, Inc. in the U.S. and/or other countries. Other logos
or product and company names mentioned herein may be the property of their
respective owners.

(c) 2010 Egencia, LLC. All rights reserved.

Samantha Robinson of Egencia UK, +44(0)7989965731, s.robinson at egencia.co.uk