European Awards joy for Bank of America Europe Card Services

CHESTER, England, April 26, 2011 - Bank of America Europe Card Services is celebrating awards glory after
securing one of the industry's most coveted European awards.

The Chester-based business, which operates the MBNA brand in the UK,
scooped the 'Best Example of Service Excellence' title at the recent Visa
Europe Member Awards.

The Bank, home to a workforce of around 4,000, was judged to be a "truly
customer-centric organisation", with a commitment to exceptional customer
service. The award is testament to the 1,000-strong customer facing staff
across the company.

Ian O'Doherty, Europe Card Executive for Bank of America, said: "We're
absolutely thrilled to accept this major European award that recognises our
commitment to putting our customers at the centre of everything we do.

"We carried out extensive customer research to build our 'In Pursuit of
Service Excellence' programme and it has bought tremendous improvements in
our approach to customer service.

"We still have work to do and improvements to make, but it is fantastic
that the industry is endorsing everything we've done so far."

Europe Card Services is no stranger to success, having won four awards at
the Card & Payments Awards earlier this year - one of which was again for
customer service excellence.

The Visa Europe Member Awards celebrate excellence and innovation and
attracted more than 100 entries this year across seven categories.

The award winners were revealed at the most recent Visa member meeting,
which took place in Barcelona between the 7th and 8th of April 2011.

For more information, visit www.visaeuropeawards.com/main.html

Picture Caption

European Service Executive Sean Humphreys shows off the two customer
service awards with more than 300 contact centre staff from Bank of America
Europe Card Services.

About Bank of America Europe Card Services

Bank of America European Card Services, also known as MBNA, is a wholly
owned subsidiary of Bank of America Corporation (NYSE: BAC) and is the
recognised leader in affinity marketing.

For more information, visit the company's website at
www.mbna.co.uk/ or Bank of America's website at
www.bankofamerica.com/

Note to Editors:

A picture accompanying this release is available through the PA
Photowire. It can be downloaded from www.pa-mediapoint.press.net or
viewed at www.mediapoint.press.net or www.prnewswire.co.uk

For further information, contact: Lee Cullen, Communications Officer, Bank of America Europe Card Services, Tel: +44(0)1244-576729, Fax: +44(0)1244-672468, Email: lee.cullen at mbna.com