Fannie Mae Launches Servicer Accountability Program

By Fannie Mae, PRNE
Tuesday, February 22, 2011

STAR Program Measures Servicer Performance, Increases Industry Transparency

DALLAS, February 23, 2011 - Fannie Mae (OTC Bulletin Board: FNMA) today announced the Servicer Total
Achievement and Rewards (STAR) Program, a new effort designed to measure and
evaluate mortgage servicers' performance in supporting the housing recovery
by helping homeowners avoid foreclosure.

The STAR Program provides clear expectations and specific, consistent
measurements to help Fannie Mae servicers increase focus on areas of critical
importance to Fannie Mae. The program directly links servicer performance to
homeowners the servicer has helped, and the customer's experience with their

"We created the STAR Program to promote transparency, accountability and
excellence in mortgage servicing and to recognize those which consistently
deliver strong, customer-driven results," said Leslie Peeler, Vice President
of Servicing Portfolio Management. "The efforts of servicers are critical to
preventing foreclosures and providing homeowners assistance. By creating
measurable expectations for our servicers aligned with Fannie Mae's business
objectives, we hope to sharpen servicers' focus and encourage them to
continue to work with us toward our shared priority: keeping people in their

A key component of the STAR Program is the Servicer Performance
Scorecard, which provides monthly performance snapshots and trends for key
performance indicators to help servicers effectively assess their progress.
Top-ranked servicers will be eligible to receive incentive awards and
recognition. Rankings of top performers will be made available to the public
in an annual scorecard.

"The STAR Program is an innovative approach in managing and evaluating
servicers' performance, and we believe it will improve customer satisfaction
and overall housing outcomes for struggling customers," said Jay Bray,
Executive Vice President of Nationstar Mortgage. "We applaud Fannie Mae's
efforts to develop a comprehensive assessment and rewards program."

The STAR Program is part of Fannie Mae's ongoing efforts to hold
servicers accountable, help homeowners and stabilize communities. Fannie Mae
continues to conduct homeowner outreach across the country, which includes
the opening of Mortgage Help Centers in Miami, Chicago, Atlanta, Los Angeles,
Phoenix and Dallas/Fort Worth. The company also launched and WaysHome, a free, interactive multi-media
tool designed to educate homeowners about their options to avoid foreclosure,
empower them to make informed decisions and motivate them to take action and
seek help in 2011.

Fannie Mae exists to expand affordable housing and bring global capital
to local communities in order to serve the U.S. housing market. Fannie Mae
has a federal charter and operates in America's secondary mortgage market to
enhance the liquidity of the mortgage market by providing funds to mortgage
bankers and other lenders so that they may lend to home buyers. Our job is to
help those who house America.

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Amy Bonitatibus, Fannie Mae, +1-202-752-4144

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