First Service Managers Bring ISO Potential to the World

UTRECHT, The Netherlands - The first groups of ITIL Service Managers from across the globe have earned their ISO/IEC 20000 Consultants/Managers certificate. This certificate is part of the new Qualification Program in IT Service Management according to ISO/IEC 20000. The candidates took part in a two-day training held in countries including the Netherlands, England, Japan and the U.S. and concluded with several key examinations.

Navigating best practices

The program teaches professionals how to use ISO/IEC 20000, the international, independent standard for quality in IT Service Management (ITSM), as a compass to guide their way in the complex universe of standards, best practices and frameworks.

Positive responses

Participants were enthusiastic about the qualification program:

“I changed from an ISO sceptic to an ISO20k fanatic in just 2 days” - Ludy Bronsema (Getronics)

“This is definitely required by the ITSM industry” - Milan Zivkovic (Ericsson UK and CEO of itSMF Serbia)

“A good qualification program that could be a good alternative to the ITIL(R) qualification program” - Arjen van der Poel (Suerte)

Exclusive trainings

More than 200 ITIL Service Managers took part in trainings organized by EXIN after which they were able to complete the exams for ISO/IEC 20000 Foundation Bridge and the Professional Management & Improvement of ITSM Processes (PMI). These successful participants are now officially part of the first group worldwide to have the honor of being Consultants/Managers in IT Service Management according to ISO/IEC 20000. Due to the success of these initial trainings, EXIN plans to bring this program to other major markets around the world offering ITIL Service Managers a premiere opportunity to become ISO/IEC 20000 certified.

About the program

In line with new developments in IT Service Management, EXIN’s portfolio aims at a quality approach towards ITSM, focused on ISO/IEC 20000. This qualification program is designed for a wide variety of IT professionals, at all levels, who are involved in the quality improvement of IT Services and ITSM. The qualification program shows the vision behind the standard and gives insight in how to accomplish the required quality level of IT Services.

Visit our Web site www.takeanotherlook.it.

About EXIN

EXIN (Examination Institute for Information Science) is an independent, worldwide IT examination provider. EXIN is a not for profit organization, specialized in establishing qualification programs, educational requirements and in developing examinations for all major areas in IT.

Source: EXIN International

EXIN International: Sales Communications - tel: +31-030-234-4853, Communications at exin-exams.com