Monext, a First PCI DSS Certified Call Centre in FranceBy Monext, PRNE
Tuesday, March 22, 2011
AIX-EN-PROVENCE, France, March 23, 2011 - Monext is the first and only French organisation to operate a PCI DSS
(Payment Card Industry Data Security Standard) certified call centre. This
is the fifth such certified call centre in Europe.
This certification guarantees highly secure handling of the 150 banking
institutions who outsource their call centre services (electronic banking
services contact centre - issuers and traders) to Monext. This multilingual
call centre hosts close to 200 telephone advisors and manages a call volume
in excess of 4 million per year, 24 hours a day, 7 days a week.
The certification has been issued by the QSA (qualified security
assessors) Verizon Business Service. It meets the international
requirements of the PCI Council organisation, composed of credit card
networks (MasterCard, Amex, VISA, etc.). It aims at issuing standards in
order to secure the storage and handling of card issuer data.
This project was launched in 2008, and led to a complete overhaul of
the software programmes used within Monext, in addition to the implementation
of an enciphering solution for all sensitive data, such as PAN (card number)
information. Access control procedures for telephone advisers, which were
already rigorous, have been further stepped up through the implementation of
more complex authentication mechanisms and increased traceability of all
activities undertaken for an issuer or a trader of the bank.
Monext is a key player in electronic payment services in France.
Monext operates as a pure player in electronic banking services and
covers the entire value chain. The company generates turnover figures in
excess of 60M EUR and calls upon 450 employees to coordinate more than:
- 5 million bank cards;
- 6.5 million privately issued cards (oil, retail);
- 800 million transactions.
Monext provides innovative solutions for banking transactions, with or
without cards, whether for electronic point of sale payments, online
payments or mobile payments, and operates in a secure, reliable and
real-time manner. With clients from the banking, retail and trade sectors,
Monext is aiming to become the European leader in a rapidly expanding sector.
Press contacts: Kablé communication finance, Laetitia Maccioni,
+33(0)1-44-50-54-71, laetitia.maccioni at kable-cf.com
Tags: Aix-en-provence, France, March 23, Monext