NetDespatch Mobile Web Innovation Keeps Life Saving Medical Supplies on Track for DSB

MARLOW, England - Advanced web-based mobile tracking technology from NetDespatch is helping to ensure the rapid delivery of urgent medical supplies from Europe to UK hospitals. Specialist courier DSB is rolling out the system throughout its UK network to manage the transfer of the life-saving supplies.

Part of an end-to-end NetDespatch delivery management solution accessed over the Internet, the mobile element is called Agility and uses advanced Intermec GPS and GPRS mobile scanning devices to provide live web track and trace from collection to delivery. Deliveries are very time-critical and DSB guarantee delivery to any one of 180 hospitals across Britain by 9am next day.

Customer orders are received electronically and quality checked by DSB prior transfer NetDespatch. Within seconds, all order details are then visible on the web to the DSB depots, distribution hub and customers. Via the web, NetDespatch automatically produces manifests and driver run sheets as well as activating remote label printing at DSB’s hub in Didcot. Incoming shipments from Europe are labelled and the mobiles are then used throughout the delivery chain to scan consignments through to the point of delivery.

“These particular medical supplies are literally a matter of life and death and that is why we have employed the most advanced technology around today. NetDespatch allows us to instantly check for discrepancies at every point throughout the delivery so we can be absolutely sure every consignment is correct, is on route, and is on time. This feature alone is worth its weight in gold,” says Simon Bishop, Director of DSB.

It such a critical, time sensitive environment, customer service is crucial. DSB sees NetDespatch Agility as a cutting edge solution that has big implications for improving service. Future plans and potential developments include satellite tracking integration and geofencing routes allowing the precise locating of every consignment and automatic alerts to potential delays on route.

“Reassurance that deliveries are going to arrive on time is a big issue for our clients. The fact that our clients can log onto the web and check the progress for themselves is a huge benefit. NetDespatch has had a dramatic effect in reducing queries about deliveries so there are significantly fewer phone calls. With much less fire-fighting clients are finding that they have much more time to get on with their business,” comments Bishop.

www.netdespatch.com

Source: NetDespatch Ltd

Contacts: Matthew Robertson, Commercial Director, NetDespatch, tel +44(0)1628-471047, e-mail matthew.robertson at despatch.net.