Service Desk Standards to go Global

LONDON, November 7, 2011 -

APMG-International is delighted to announce it has formed a partnership with the Service Desk Institute (SDI).

The SDI professional qualifications programme is the only standards based qualification programme for the ITSM industry based on a set of best and common processes and practices within a service desk. The standards define the skills and knowledge that every support professional in a specific role is expected to acquire.  

SDI qualifications recognise an individual’s knowledge of customer service and support competencies and certify that they have the skills required to work in the IT support industry.

APMG will take over the management of the scheme in Q1 2012 when SDI releases its updated Standards.  The Standards themselves will continue to be maintained by SDI.  APMG will accredit Training Organizations and administer the SDI examinations.

Richard Pharro, CEO, APMG-International, said, “For many years SDI has done an excellent job in setting standards for Service Desk Excellence. Our new partnership will enable these standards to be promoted to a wider international candidate base through our global network of Accredited Training Organizations.”

Tessa Troubridge, Managing Director, SDI said, “APMG has an excellent reputation within the accreditation and examinations field and we are delighted to form this partnership with them.  Our partnership will expand the global reach of SDI’s standards for service desk excellence and make it possible for more service desk professionals around the world to gain access to a recognised qualification in customer service and IT support

SDI has confirmed it will become one of the first Accredited Training Organizations to offer the APMG scheme when it is launched.

More information

About SDI

The Service Desk Institute is the leading professional organization for everyone working in the IT service and support industry. Dedicated to setting the standards for the industry, SDI delivers knowledge and career enhancing skills for IT service professionals and enables you to deliver exceptional results for your organization. www.sdi-europe.com

About APMG
APMG-International is a global examination institute with responsibility for ensuring that training and consulting organizations working with its qualifications have passed rigorous assessments. It also sets and marks examinations in over 20 languages for professionals who want to prove their knowledge and continue their career development. www.apmg-international.com

Press contact: Kate Winter, kate.winter at apmg-international.com, +44(0)1494-452-450