24/7 Customer Wins CCF 2009 Award for Best Non-European Call Centre

LONDON - 24/7 Customer, the leading Customer Lifecycle Management (CLM) solutions provider, has won the prestigious Call Centre Focus (CCF) Award for Best Non-European Call Centre 2009 for the second time. 24/7 Customer previously won the CCF award in 2007.

The award recognizes professional excellence in the contact centre industry across Europe, Middle East and Africa. The CCF European Call Centre Awards are closely associated with CCF (Call Centre Focus), the UK’s leading monthly magazine covering all aspects of the call centre industry and customer service.

24/7 Customer was evaluated for their robust people processes, people-centric environment, clear understanding of a call centre’s role within business and positive impact of the centre on the company as a whole.

According to the CCF Judges, “The winner has built services which offer real-world solutions to problems familiar to all call centre managers and offers a compelling reason to consider outsourcing.”

P.V. Kannan, CEO and Co-Founder of 24/7 Customer said, “We at 24/7 Customer are delighted to have won the prestigious CCF award twice. It’s hugely satisfying to win this award against tough competition from other world-class companies. This reinforces our firm commitment to outperform and deliver a sustainable competitive advantage for our clients in customer management”.

The CCF European Call Centre Awards were held at Birmingham, UK on September 22, 2009. Awards were instituted for 19 different categories, including Best People Practices, Best Outsourcing Partner, Best Improvement Strategy and Best Virtual Call Centre.

24/7 Customer

24/7 Customer is the leading business solutions provider of integrated customer lifecycle management (CLM). 24/7 Customer is focused on building Next Gen CLM solutions through its Innovation Labs that help predict and improve the effectiveness of customer lifecycle interactions.

Founded in April 2000, 24/7 Customer has established itself as one of the world leaders in business process outsourcing with 10 delivery centres in India, Philippines, China and Guatemala. The facilities, equipped with state-of-the-art physical, telecom and network infrastructure, ensure smooth handling of over 8 million transactions per month. For further details please visit www.247customer.com.

Media Contact Shalini Siromani Gutenberg Communications Shalini@gutenbergpr.com +44-(0)20-7470-8894

Source: 24/7 Customer

Media Contact: Shalini Siromani, Gutenberg Communications, Shalini at gutenbergpr.com, +44-(0)20-7470-8894