Aricent and Monolith Software Join Forces to Drive Next-Gen Service Assurance

DUBLIN, May 23, 2011 -

- New Customer Experience Management Solution Eases Service Level
Management Burden

- See Demonstrations in Aricent's Booth #9 at the TM Forum's Management
World 2011

Aricent(R), a global innovation and technology services company, today
announced an alliance with Monolith Software, the market's first and only
unified IT infrastructure management software provider. Under the terms of
this agreement, Aricent will combine Monolith Software's service assurance
software with its own service and IP portfolio to help the companies' service
provider customers develop and maintain their networks. By doing so, service
providers - both wired and wireless - will be able to streamline their
operations to reduce operating expenditures, as well as create management
systems for new networks that enable providers to begin generating revenue
quickly and easily.

Today's announcement addresses a deep market need for advanced technology
that service providers require to assure the quality of voice, video and data
services. These requirements are specifically met with the new
Aricent/Monolith bundled offering entitled Customer Experience Management
(CEM). CEM will be showcased in Aricent's booth #9 at the TM Forum's
Management World conference and tradeshow, May 24th through 26th, in Dublin,
Ireland.

"With this new broad set of bundled communications services and
industry-leading software, Aricent now has an enhanced capability to help
service providers develop and deploy systems which better optimize service
assurance operations to deliver a superior customer experience," said Patrick
Joggerst, executive vice president and general manager at Aricent.

With its one consistent rules engine, unified data warehouse and
consolidated multi-tenant interface, Monolith offers a unique service
assurance solution to provide optimized event and performance management
across a wide range of service provider networks and services. Jeff Parker,
president of Monolith Software elaborates, "The Monolith approach is unlike
traditional network management infrastructure options that take an acquired
portfolio of tools and string them together into a complex and fragile
infrastructure. Our unified solution is built from a single code set to
automate manual monitoring functions while providing advanced, end-to-end
analysis. Or simply put: Monolith is empowering Aricent with a strong service
delivery foundation for its new CEM offering."

The Aricent and Monolith Software agreement creates a partnership that
combines a best-in-class software solution and an innovative, industry-based
engineering capability that provides Communications Service Providers (CSPs)
with ready-made solutions to existing problems. The solution provides for a
reduction of effort to maintain and extend the implementation, intuitive user
interface and dashboards for instant access to critical service information.
In addition, the unique approach drastically reduces the skill set required
to operate the network infrastructure and services while minimizing the time
for daily tasks in terms of operations, support and troubleshooting.

"Aricent's collaboration with Monolith Software is targeted specifically
at helping service providers unify existing service assurance operations,
many of which are too complex as well as expensive to maintain and extend,"
added Joggerst. "But service providers also need the flexibility of extending
operations to support customer experience, which is the value added by
Aricent's engineering services to extend Monolith's technology. Together, we
provide a holistic solution that can assess and assure availability and
quality of service as experienced by the end customer."

"We are proud to join forces with Aricent. Combining our talents, we
provide a flexible, easy-to-maintain solution that evolves with rapidly
changing operational requirements. For the first time in the service
assurance space, a unified platform is available to provide customizable
real-time dashboards and Service Level Assurance (SLA) support to optimize
any service provider's operations," Parker concluded.

About Monolith Software

Monolith Software is the industry's first, and only, unified IT
infrastructure management software. Monolith offers a comprehensive, fully
integrated solution that provides one consistent rules engine for data
acquisition, one unified data warehouse allowing unprecedented access to
decision-enabling data, and one, consolidated multi-tenant interface for
expanding access to deeper business intelligence. Accessible through
real-time dashboarding, this unique, unified approach streamlines and
enhances fault, availability, performance, correlation, discovery and
topology mapping. The result is a simplified process for SLA management and
capturing network KPIs. Comprehensive granular visibility, never before
available by using disparate legacy tools, increases operational efficiency
and allows for enhanced customer intimacy.

For more information on Monolith Software, visit
www.monolith-software.com or follow them on Twitter at
twitter.com/_Monolith_ .

About the Aricent Group

The Aricent Group is a global innovation and technology services company
that helps clients imagine, commercialize, and evolve products and services
for the connected world. Bringing together the communications technology
expertise of Aricent with the creative vision and user experience prowess of
frog, the Aricent Group provides a unique portfolio of innovation
capabilities that seamlessly combines consumer insights, strategy, design,
software engineering, and systems integration. The client base includes
communications service providers, equipment manufacturers, independent
software vendors, device makers, and many other Fortune 500 brands. The
company's investors are Kohlberg Kravis Roberts & Co., Sequoia Capital, The
Family Office, Delta Partners, and The Canadian Pension Plan Investment
Board.

For more information, please visit www.aricent.com

Follow Aricent on Twitter @ www.twitter.com/aricent .

Aricent(R) is a trademark of Aricent Inc., in the United States and other
jurisdictions. All other trademarks are the property of their respective
owners.

Patti Birbiglia, Vice President of Aricent, Corporate Marketing, +1-415-609-0201, patti.birbiglia at aricent.com; or Jay Nichols of Sterling Communications, Inc., +1-415-992-3210, jnichols at sterlingpr.com, for Aricent; or Joline Biancavilla of BridgeView Marketing, +1-603-570-7539, joline at bridgeviewmarketing.com, for Monolith Software