Computer Troubleshooters Selects NTRglobal as Preferred Supplier for Remote Support Solution

DALLAS and BARCELONA, Spain -

- International IT Service Leader Integrates Powerful Chat Capabilities into National Website to Optimize Local Distribution of Customer Support Requests

NTRglobal today announced Computer Troubleshooters (CT) Global, LLC has signed an agreement selecting NTRglobal’s remote support solution, NTRsupport, as its preferred remote solution for its 475 franchises worldwide.

(Logo: www.newscom.com/cgi-bin/prnh/20081111/NTRGLOBALLOGO)

In addition to the advanced remote control features, Computer Troubleshooters is optimizing communications for sales lead generation and customer service by integrating location based routing of chat requests from its corporate website.

The chat button routes a potential customer to a local franchisee closest to the customer. This capability, seamless to the customer, enhances the efficiency with which leads are distributed, and is designed to optimize revenue generation while supporting customer service goals for quality and responsiveness. Moreover, Computer Troubleshooter Franchisees are able to brand their own local chat button with their franchisee branding.

Franchisees also have the ability to optimize workload sharing by seamlessly transferring support requests within the platform to another franchisee if they are unable to provide immediate support, maintaining high quality and fast service to customers.

Powerful and Easy to Integrate

NTRsupport offers advanced remote support capabilities including: - Multiple direct to session initiation options including chat - Five modes of remote control - Integration to key support systems such as ticketing, PSA and CRM systems - Support for 18 languages from the operator consol

“NTRsupport offers us powerful technology packaged as a truly flexible solution-a customizable button that’s easy for our franchise owners and our small business customers to recognize, access and make use of when they need help fast,” said Chip Reaves, CEO of Computer Troubleshooters. “With NTRsupport as the engine behind this seamless customer experience, we are providing our franchise owners with a proven solution that can significantly boost customer sales and delight customers in the process.”

“We are thrilled to become the remote support platform of choice for the largest computer service franchises in the world,” said NTRglobal’s president, Andre Angel. “NTRsupport provides a global solution combined with a localized approach to customer support.”

One of Computer Troubleshooters Franchisees, Direct Connect, tells a success story with NTRsupport: “NTRsupport allows us to direct clients to an embedded button on our website when they want to use our remote service option and get problems solved as quickly as possible,” said Amanda Duncan of Direct Connect Computer Troubleshooters. “From a business standpoint I can run reports using NTRsupport to ensure that we are covering the expense of the service, while providing customers with quality service and increasing our productivity.”

About Computer Troubleshooters Global, LLC

Computer Troubleshooters is the largest international network of franchise owners providing onsite computer services to small businesses. Launched in 1999, Computer Troubleshooters now has more than 475 franchises worldwide in more than 20 countries. For more info, visit www.comptroub.com.

About NTRglobal

More than 17,000 organizations of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and remote administration with NTRadmin(TM) to manage and automate their IT tasks. All NTRglobal applications are hosted from multiple data centers around the world. NTRglobal operates these secure, global data centers with fail-over capabilities to ensure robust performance and reliability.

For more information about NTRglobal, visit www.ntrglobal.com.

Source: NTRglobal

Heidi Wieland, Sr. Director of Analyst and Public Relations of NTRglobal, +1-805-687-4677, hwieland at ntrglobal.com