Fifosys Launches New ‘Director Level’ Technology Outsourced Managed Services for SME and Mid-Market Businesses

LONDON -

- Fifosys’ Strategy and Director-Level Outsourced Managed Services Will Plug Gaps at ‘Board-Level’ for SME Organisations Which Lack Real IT Director Services to Ensure That Technology is Delivered for Competitive Advantage With Clear Return on Investment

London-based Fifosys - www.fifosys.com/ - technology infrastructure provider, today launches a new range of ‘director-level’ outsourced managed services for SME and mid-market businesses in need of clear direction and guidance in the development of IT infrastructure and support services. This premium range of services from technology infrastructure provider London-based Fifosys includes; the management and reporting of all IT related assets, compliance reporting, director-level expert support for IT budgeting and planning, managed IT systems acquisition / procurement and regular board-level review of IT services.

Fifosys’ ‘director-level’ technology services are a premium range addition to Fifosys’ outsourced managed services which will allow fast-growing businesses, and those that need excellent IT service and guidance in the development of IT infrastructure and systems, to make technology a driver for the business rather than merely problem fixing and support.

The technology infrastructure provider’s ‘director-level’ services will take control of all application & communications management and all technology infrastructure services. Mitesh Patel, Managing Director, London-based Fifosys, comments, “Based upon Fifosys’ research into the needs of SME and mid-market businesses, it has become evident that businesses which employ less than 250 people - the Government’s definition of an SME - cannot afford a full-time IT Director. But a rapidly growing business needs the experience and advice equivalent to two or three IT directors! How can one person be expected to have the knowledge to advise on and direct technology refresh, VoIP communications, convergence, virtualisation and manage and maintain a programme of innovation? It is little wonder that most such organisations start to see IT as a limitation not a provider of competitive advantage.”

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The aim of technology infrastructure provider London-based Fifosys’ ‘director-level’ technology services is to enable SME and mid-market organisations to fully embrace IT as a strategic business asset enabling them to focus on their core business functions whilst Fifosys concentrates on getting the IT to support and drive the business. In this way it is possible to use IT and outsourced managed services for competitive advantage and demonstrate a clear return on investments made.

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Under this service London-based Fifosys will assume responsibility for the management of the entire IT infrastructure, ensuring that all technologies and outsourced managed services are deployed with the business goals in mind to deliver consistent return on all IT related investments.

Patel comments, “Most organisations require a range of different skills and knowledge to support today’s complex IT requirements - from mobile access to secure networks and risk assessment & management. In order to deliver strategic IT decision-making and risk assessment, as a technology infrastructure provider, Fifosys’ ”director-level’ technology services gives organisations full-time access to an assigned, director-level qualified IT professional as well as a team of more than 20 specialist IT advisors.”

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London-based Fifosys’ ‘director-level’ technology service is designed to act as a single point of contact for all IT and outsourced managed services associated aspects of the business. Responsibilities of the technology infrastructure provider, Fifosys, ‘director-level’ technology services include:

- The management of all IT related assets; taking overall responsibility of the IT function, including software licensing, hardware warranties, carepacks and renewals, effectively managing local IT support services and negotiating third party contracts - Setting up a ‘Single Costs Centre’ where London-based Fifosys enables full visibility and approval of all IT-related orders and invoices - in particular third party IT costs - providing full budgetary reporting as well as justifying all IT spend and providing detail of ROI - Consistently addressing the longevity, capacity and scalability of the IT infrastructure and the new solutions that are implemented - Predicting future IT challenges and making advanced recommendations on how the business can best avoid and/or manage them - Planning all IT-related projects alongside business objectives - including strategic support for business decision-making with awareness of the organisation’s long-term business strategy and specific key milestones - The formation of personal relationships with key Heads of Departments at all sites to identify IT and outsourced managed services requirements to support business critical operations - Comprehensive risk management that understands the business risks associated with IT and ensuring that service delivery and remediation is prioritised to match business needs

Patel concludes, “IT investment should clearly demonstrate business value whilst supporting the long-term business strategy. By signing up for London-based Fifosys’ ‘director-level’ technology services our partners can be confident that the planning and management of their entire IT infrastructure and outsourced managed services ensures long-term competitive advantage.”

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About Fifosys

Based in London, Fifosys is a vendor-independent, technology infrastructure development and outsourced managed services provider.

Fifosys specialises in providing the level and detail of support that large scale enterprises expect but delivered for the SME and mid-market business. Using an ITIL and Prince 2-based best practice approach to IT support, Fifosys has built a reputation as a trusted partner with its customers, providing both first-class IT support services and the highest levels of advice, guidance and reporting.

Established in 2001, Fifosys is a professional technology infrastructure specialist, delivering a broad portfolio of high quality technical and strategic managed services. Fifosys provides its own skilled staff to selectively outsource the IT services which most SMEs struggle to provide themselves. Fifosys acts as a single point of contact and accountability for all IT matters - from service desk support to problem resolution, procurement management to IT director-level reporting and advice as well as the management of all third party suppliers.

Working closely with its customers to understand unique business requirements, Fifosys’ approach offers; reduced complexity & risk, excellent account management and assistance, with state-of-the-art technology coupled with clear service level agreements, selective outsourcing and 24/7 IT support. Services include the end-to-end designing, developing, implementing and supporting of the technology infrastructure to ensure a trouble free and secure IT environment; improving services, reducing costs and increasing productivity.

This approach allows Fifosys to offer its customers the opportunity to turn IT into a strategic business asset for competitive advantage, allowing the customer to focus on its core business functions, whilst Fifosys concentrates on getting the IT to support and drive the business forward.

Fifosys is a Microsoft Gold Certified Partner, Microsoft Small Business Specialist, Google Enterprise Partner, Dell Partner, part of the Citrix Partner Network, Zen Internet Platinum Partner, Juniper Service Specialist and a McAfee Security Alliance Certified Partner.

Over the last eight years Fifosys’ team of qualified IT professionals has built a first-class reputation based on a combination of knowledge, understanding, service and openness. Its current 41 customers encompass a range of sectors from financial, media, professional services, and medical to property development/management. Customers include the London Medical Centre, The Contact Group, Jasper Capital and Raven Russia.

For more information please contact: Lauren Bell Fifosys Ltd Tel: +44(0)20-7644-2610 Fax: +44(0)20-7644-2601 Web: www.fifosys.com/ Olivea Nixon / Krista Cundy The itpr Partnership Tel: +44(0)1932-578-800 Fax: +44(0)1932-578-801 Web: www.itpr.co.uk/

Source: Fifosys

For more information please contact: Lauren Bell, Fifosys Ltd, Tel: +44(0)20-7644-2610, Fax: +44(0)20-7644-2601; Olivea Nixon / Krista Cundy, The itpr Partnership, Tel: +44(0)1932-578-800, Fax: +44(0)1932-578-801