Finance Giants to Collaborate in Quality and Efficiency Levels Improvement

Senior representatives from global financial services institutions
including HSBC, Citi, Deutsche Bank and Wells Fargo will present their
strategies for business transformation and process improvement
(https://www.bpefinanceonline.com/?utm_campaign=PAIDPR&utm_medium=PAIDPR&utm_source=PAIDPR&MAC=PRNEWS_6WKS
) to an online meeting of international process
excellence leaders this July.

In advance of the meeting, session leader Jorge Rosas VP & Quality
Manager for Chubb Group of Insurance Co. offered comment on how organisations
typically react to demands for greater quality in service.

Mr Rosas said "I believe that many organizations, especially in the
financial services space, are still more reactive than proactive in their
response to Quality. This means that when customers or regulators demand
quality improvements a quick fix is usually sought, as opposed to deep
process analysis and Continuous Improvement that lead to sustainable change."

Fellow faculty member Sam Chari, Vice-President of Global Operations at
AllianceBernstein supported this view "I come from a manufacturing background
and my first sense when I came to this industry about five years back was, I
don't think financial institutions really are as organised or disciplined"
but highlighted the significant progress that had been made in his own
organisation since then.

"Our guiding principle has been you really cannot manage or improve what
you do not measure, so we've really focussed over the last two years on
measuring what we think is critical to our operations."

When asked what are the critical measures that should be taken by
financial services (
https://www.bpefinanceonline.com/?utm_campaign=PAIDPR&utm_medium=PAIDPR&utm_source=PAIDPR&MAC=PRNEWS_6WKS
) companies, Mr Rosas stated that "A proactive
quality program, including customer listening posts need to be implemented
and used as the source of information to assess customer and stakeholder
satisfaction before demands for improved quality are received. When this
happens, the customer has already had a bad experience and he/she might be
lost."

Rosas and Chari will share more of their experiences with a diverse panel
of industry leaders and attendees at Business Process Excellence for
Financial Services Online (
https://www.bpefinanceonline.com/?utm_campaign=PAIDPR&utm_medium=PAIDPR&utm_source=PAIDPR&MAC=PRNEWS_6WKS
), a web based knowledge sharing meeting streamed
both live and on demand over 4 weeks beginning July 11th.

Process Excellence Network: A division of IQPC, provides critical
knowledge on the development of Process Excellence including Business Process
Management (BPM), Lean, Change Management, Operational Excellence, Six Sigma,
Risk Management, Customer Experience and more, we provide the forum where the
industry shares its experience, knowledge and tools.

https://www.bpefinanceonline.com/?utm_campaign=PAIDPR&utm_medium=PAIDPR&utm_source=PAIDPR&MAC=PRNEWS_6WKS

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Contact: enquire@iqpc.co.uk

Contact: Emma Cobbledick, +44(0)20-73689300, emma.cobbledick at iqpc.co.uk