Arantech Announces touchpoint(TM) SUMOBy Arantech, PRNE
Monday, May 23, 2011
DUBLIN, May 24, 2011 -
- Customer Experience Management solution delivers a unique view of the
consumption and quality of the 'data pipe'
TM Forum Management World — Arantech, the premier provider of Customer
Experience Management (CEM) systems to communications service providers
worldwide, today announced the availability of touchpoint(TM) SUMO(TM). SUMO
(Service Usage Monitor Overview) delivers a unique view of the consumption
and quality of the 'data pipe' - delivering valuable insight that was
previously unavailable to the service provider.
As providers introduce new services into their network, it is vital to
understand the customer experience of these services, their demographic
take-up and how much valuable bandwidth they are using in the network. SUMO
provides the user with a unique view of customer experience - the quality and
consumption of data services, broken down by service, subscriber and device -
allowing them to understand who is using what services, when they used it and
the quality of service they are experiencing.
SUMO has already been deployed by multiple Arantech customers to drive
insight into many disparate areas of their businesses, including application
and service management, sophisticated segmentation of devices, future-proof
data pricing and comprehensive policy management.
"We are delighted to introduce SUMO as the latest component of Arantech's
rapidly evolving CEM solution set," said Brian Carroll, CEO of Arantech.
"SUMO is providing our customers with valuable experience data that is
helping to drive the rapid evolution of their smart network strategies."
Headquartered in Dublin, Ireland, Arantech supplies a suite of Customer
Experience Management (CEM) software solutions and CEM consultancy services
to help telecom operators derive maximum benefit from their existing network
infrastructure, customer and service management systems. Arantech's client
base includes four of the six largest mobile operator groups in the world,
serving in excess of 300 million mobile subscribers.
Annette Rochford, Marketing Manager, Arantech, +353-1-210-0100, arochford at arantech.com, or Babel PR for Arantech, Matt Humphries, +44-(0)-207-434-5550, arantech at babelpr.com
Tags: Arantech, Dublin, ireland, May 24