Scottish and Southern Energy & Telrock Launch Secure Mobile Bill PaymentsBy Telrock, PRNE
Monday, May 23, 2011
LONDON, May 24, 2011 -
- With Photo
Leading UK and Ireland energy retailer Scottish and Southern Energy,
together with global mobile payments specialists Telrock, have launched
technology to revolutionise the way millions of customers manage their energy
and telecoms accounts.
The software being the first of its kind in the UK energy market, enables
Scottish and Southern Energy (SSE) customers to confirm their energy bill is
accurate and make payments directly via their mobile phone as a simple
alternative to call-centres, post or internet.
SSE's Smartphone and iPad customers download and register the app from
the iTunes store. In order to make payments, customers simply respond to the
payment request directly in the app making payment as quick and simple as the
touch of a button. For non-Smartphone customers, 2-way text messaging is used
as the secure payment mechanism.
Before Telrock implemented it's mobile payment technology, many SSE
customers paid bills between 14-21 days after their statement was delivered
by post. Where SSE customers are now using the mobile payment channel, 74%
pay within 48 hours and 26% pay within 15 minutes of receiving the mobile
notification; a significant difference in customer behavior.
SSE: Natalie Bookless Digital Manager 'The iPhone app gives our customers
more control over the way they service their account and when they chose to
do it. Our iPhone app lets customers submit meter readings and pay bills at
the touch of a button. It's all about making it as easy for them to
self-serve as possible.'
Telrock: Russell Robinson CEO 'In our fast paced world, offering
customers a simple way to manage time consuming tasks has a significant
impact on customers satisfaction levels and responsiveness, as we have proven
with SSE. This is an exciting time in mobile payments for Telrock and our
The SSE Southern Electric App is currently listed No.1 in the Free
Business app category in the Apple iTunes app store.
Telrock innovate & develop secure decision based mobile payment and
customer management applications using interactive text messaging, apps and
mobile web for Energy Suppliers and Financial Institutions worldwide. This
month Telrock has been listed for a second time in research specialist
Gartner's Cool Vendors in Utilities 2011.
SSE is the broadest based energy utility in Great Britain and
Ireland, supplying electricity and gas to around 10 million homes and
businesses and has been consistently rated No.1 for customer service.
Note to Editors:
A picture accompanying this release is available through the PA
Photowire. It can be downloaded from www.pa-mediapoint.press.net or
viewed at www.mediapoint.press.net or www.prnewswire.co.uk.
Contacts details: Telrock - Telephony Enquiries UK +44-(0)207-183-1573 USA +1-(678)-791-4808 Germany +49-699-073-2324 www.telrock.com firstname.lastname@example.org UK Registered Head Office Telrock 81 Rivington Street Shoreditch London EC2A 3AY
Private PR enquiries contact: Lianna.mazure at telrock.com., +44203-170 5683
Tags: London, May 24, Telrock, United Kingdom