Frost & Sullivan Commends Hybrid Plastics(TM) for Superior Customer Service Leadership

LONDON - The 2009 Frost & Sullivan Global High Performance Fillers Customer
Service Leadership Award is presented to Hybrid Plastics(TM). The company is
recognised for its rapid turnaround of unique new products, developed
according to customer requirements and the additional assistance provided to
customers to enable them to optimally utilise these products.

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“Hybrid Plastics’ customer service is unparalleled in the high
performance fillers market,” explains Frost & Sullivan Senior Research
Analyst Dr. Nicola Rudd. “The company not only tailors its products to cater
to customer needs and can turn around a new product within a month, it also
assists customers in getting the best out of POSS(R) (polyhedral oligomeric
silsesquioxane) Nanostructured(R) Chemicals, leveraging 10 years of
experience in this area.”

The company has an extremely broad product portfolio with 80 chemically
different POSS(R) molecules in its catalogue, and an additional 170
structures that may be useful for more specialised applications, such as
unusual polymer resins. The products are designed to ensure that customers
can select the most appropriate chemistry for their system.

POSS(R) has the ability to completely dissolve in a polymer matrix, which
may help customers to reduce costs. Despite being a nanochemical, raw POSS(R)
only becomes nanoscopic once it has been incorporated into a polymer.
Accordingly, it avoids the safety concerns associated with nanomaterials,
like carbon nanotubes and crystalline silica, and provides a risk-free
alternative to customers. Moreover, POSS(R) is recyclable and offers the
possibility of being manufactured from renewable sources in the future.

“The main focus of the company has been to improve the production time
and also reduce the cost of material through an enhanced manufacturing
process and economies of scale; currently, Hybrid Plastics(TM) can produce
POSS(R) within a day,” comments Dr. Rudd. “While the cost of many other high
performance fillers are increasing, because of the rise in raw materials and
energy costs, the price of POSS(R) has actually decreased substantially to
just one per cent of its original cost.”

Perhaps most impressively, Hybrid Plastics(TM) regularly creates
completely new POSS(R) molecules as customers come to it with new
formulations and new requirements. The company is able to turn around a brand
new POSS(R) molecule and deliver it to customers within a month.

Hybrid Plastics(TM) works closely with customers all over the world to
ensure that POSS(R) Nanostructured(R) Chemicals can be integrated into their
existing production methods. The company’s distribution network ensures that
POSS(R) can be supplied around the globe.

New POSS(R) molecules are continually developed to ensure optimum
performance in customers’ products. This has led to the development of
masterbatch concentrates of POSS(R) molecules, commercialised since 2005. The
company even offers to create masterbatches of POSS(R) in a polymer supplied
by a customer if they are using a polymer for which there is no standard
masterbatch.

“A dedicated technical staff works closely with customers from the outset
in order to develop efficient and cost effective means of achieving the
desired results,” states Dr. Rudd. “Furthermore, an extensive system for
quality control and testing ensures that Hybrid Plastics(TM) can support the
development of POSS(R) molecules for its customers’ purposes.”

The Frost & Sullivan Award for Customer Service Leadership is bestowed
upon the company that has demonstrated excellence in customer service
leadership within its industry. The recipient company has shown tremendous
responsiveness to customer needs and has continually focused on long and
short-term customer profitability goals. In addition, the recipient company
demonstrated flexibility in tailoring its product offerings to suit customer
businesses.

Frost & Sullivan Best Practices Awards recognise companies in a variety
of regional and global markets for demonstrating outstanding achievement and
superior performance in areas such as leadership, technological innovation,
customer service, and strategic product development. Industry analysts
compare market participants and measure performance through in-depth
interviews, analysis, and extensive secondary research in order to identify
best practices in the industry.

About Hybrid Plastics(TM)

Hybrid Plastics, a spin-off of the U.S. Air Force Research Laboratory,
has developed a platform technology called POSS(R) (Polyhedral Oligomeric
Silsesquioxane). It is a revolutionary new Nanotechnology. POSS(R) nanoscopic
chemical technology provides unique opportunities to create revolutionary
material combinations through melding the desirable properties of ceramics
and polymers at the 1 nm level. These new materials enable the circumvention
of classic material performance trade-offs by accessing new properties and
exploiting the synergy between materials that only occur when the
length-scale of morphology and the fundamental physics associated with a
property coincide on the nanoscale. Visit our website at:
www.hybridplastics.com

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to
accelerate growth and achieve best in class positions in growth, innovation
and leadership. The company’s Growth Partnership Service provides the CEO and
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please visit www.frost.com.

Contact:
Catherine Brassell
Promotions Coordinator
P:+44-207-915-7867
catherine.brassell@frost.com

Source: Frost & Sullivan

Catherine Brassell, Promotions Coordinator of Frost & Sullivan, +44-207-915-7867, catherine.brassell at frost.com; Logo: https://www.newscom.com/cgi-bin/prnh/20081117/FSLOGO