Leading Analyst Firm Positions Oracle in Leaders Quadrant for Field Service Management

Monday, October 31, 2011

Redwood Shores, CA – October 31, 2011

News Facts

Gartner, Inc. has placed Oracle’s Siebel CRM in the Leaders Quadrant of its 2011 report, “Magic Quadrant for Field Service Management.” (1)

Gartner Magic Quadrants position vendors within a particular market segment based on their completeness of vision and their ability to execute on that vision.
According to Gartner, “Leaders demonstrate market strength based on installed-base depth, and affect market trends in all categories of the criteria on which they're evaluated. Users of the software feel they are gaining a competitive advantage over others in their industry.”
The world's most complete CRM solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth.
With solutions tailored to more than 20 industries Oracle’s Siebel CRM delivers a combination of transactional, analytical and engagement features to manage all customer-facing operations.

Supporting Quote

“With the widest device support available, Oracle’s Siebel CRM is selected by organizations globally and across geographies for its renowned field service management capabilities,” said Anthony Lye, SVP of Oracle CRM. “Oracle’s Siebel CRM delivers the most flexible and powerful opportunities for service teams to harness changes and updates real-time and in the field, allowing them to provide both faster and better customer service and further business value.”

Supporting Resources

Magic Quadrant for Field Service Management (www.gartner.com/technology/reprints.do?id=1-17HFZX3&ct=110929&st=sb)
Oracle’s Siebel CRM (www.oracle.com/us/products/applications/siebel/index.html?origref=www.google.com/search?sourceid=chrome&ie=UTF-8&q=oracle+siebel+crm)

(1) Gartner, Inc., “Magic Quadrant for Field Service Management,” by William McNeill, Michael Maoz, William Clark, September 28, 2011

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center. For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com.


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About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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Contact Info

Susie Penner
susanne.penner@oracle.com (mailto:susanne.penner@oracle.com)

Aaron Wessels
Blanc and Otus
awessels@blancandotus.com (mailto:awessels@blancandotus.com)