Lloydspharmacy is Recognised for its Excellent Customer Service

COVENTRY, England, February 15, 2011 - Lloydspharmacy, the pharmacy retailer, has been recognised for its
excellence in customer services following a recent nationwide customer
satisfaction survey.

The Institute of Customer Service (ICS) awarded Lloydspharmacy second
place in the Retail (non-food) sector behind John Lewis in the bi-annual UK
Customer Satisfaction Index which is compiled from over 26,000 customer
votes. The community pharmacy chain was ranked fifth overall, recognised as
the best performing pharmacy
(www.lloydspharmacy.com/webapp/wcs/stores/servlet/TopCategoriesDisplay?langId=-1&storeId=90&catalogId=1008&homePage=Y)
in its sector.

According to the ICS's latest research the services sector is the highest
improving category despite the current economic climate. The survey asked
customers to rate organisations on key areas such as complaint handling,
professionalism, quality, value for money, and the competence and
friendliness of staff.

Steve Howard, superintendent pharmacist at Lloydspharmacy commented:
"This is an absolutely fantastic result for Lloydspharmacy and we feel very
proud to have achieved such high praise from our customers, reinforcing our
ethos of putting the customer at the heart of everything we do. This clearly
demonstrates that we are well on the way to achieving our aim of being chosen
by our customers over other pharmacies."

The UK Customer Satisfaction Awards recognise organisations which
implement the best customer service strategies in the UK. There are eleven
categories in the awards, including four People's Choice awards, which are
based on the twice-yearly UK Customer Satisfaction Index results.

About Lloydspharmacy:

Lloydspharmacy has over 1650 pharmacies across the UK, employs over
17,000 staff and dispenses over 151 million prescription items annually.

Lloydspharmacy has primary care at the heart of its business. It has
launched a range of products aimed at improving community health such as
affordable blood pressure monitors, tens machine
(www.lloydspharmacy.com/webapp/wcs/stores/servlet/ProductDisplay?storeId=90&mpe_id=11182&productId=307101&intv_id=11133&evtype=CpgnClick&langId=-1&catalogId=1008)
and allergy relievers, as well as a suite of convenient professional health
check services including free blood pressure and diabetes testing, and
cholesterol and heart checks in the comfort of a private consultation room.
Lloydspharmacy also offers an online chemist
(www.lloydspharmacy.com/) and an online doctor
(https://onlinedoctor.lloydspharmacy.com/).

Lloydspharmacy is ranked second in the Institute of Customer Service UK
Customer Satisfaction Index in the Retail, Non-Food sector, just behind John
Lewis.

Lloydspharmacy is the trading name of Lloydspharmacy Ltd, a wholly owned
subsidiary of Celesio AG based in Stuttgart.

Notes to Editors:

The results for top performing companies in all sectors are freely
available online at: www.ukcsi.com.

(Due to the length of the URLs, it may be necessary to copy and paste
the hyperlinks into your Internet browser's URL address field. Remove the
space if one exists.)

    For further media information please contact:
    Claire Connolly
    Lloydspharmacy Press Office
    Sapphire Court
    Walsgrave Triangle
    Coventry
    CV2 2TX
    +44(0)2476-432192
    www.lloydspharmacy.com

For further media information please contact: Claire Connolly, Lloydspharmacy Press Office, Sapphire Court, Walsgrave Triangle, Coventry, CV2 2TX, +44(0)2476-432192