Leading Utility to Replace Legacy Customer Information System to Meet 21st-Century Smart Grid Demands
Redwood Shores and Los Angeles, Calif. – December 16, 2010
Los Angeles Department of Water & Power (www.ladwp.com/) (LADWP), the largest municipal utility in North America, will replace its legacy customer information system (CIS) with Oracle.
LADWP chose Oracle to replace antiquated systems and consolidate processes to support critical business strategies. The Oracle implementation will enhance customer service, billing processes, field services and meter data management and support smart grid initiatives.
The new system will be one of many LADWP initiatives to provide better service to its customers – the residents and businesses in Los Angeles – at the lowest possible cost.
The leading utility will deploy Oracle’s common, integrated operational platform across the enterprise, specifically: Oracle Utilities Customer Care and Billing, Oracle Utilities Meter Data Management, Oracle Utilities Mobile Workforce Management, Oracle Business Intelligence for Utilities and Oracle Database.
“By choosing Oracle, LADWP is advancing its IT standards to be on par with those that first class commercial enterprises demand. This information system will allow LADWP to better manage its operations,” said Austin Beutner, General Manager, Los Angeles Department of Water & Power. “We need this system to support smart grid, smart customers and all of our programs. All of our customers will see the results in more timely and informative billing.”
“Oracle is pleased to support LADWP in its mission to provide reliable and low cost water and power, in a safe and environmentally responsible manner, to the residents and businesses of Los Angeles. This win signifies the value Oracle delivers to the utility industry with an enterprise-wide set of mission-critical products,” said Mark Hurd, President, Oracle.
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About Oracle Utilities
Oracle Utilities delivers proven software applications that help utilities of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can help drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.
About Los Angeles Department of Water & Power
The Los Angeles Department of Water and Power, the nation's largest municipal utility, provides reliable, low-cost water and power services to Los Angeles residents and businesses in an environmentally responsible manner. LADWP serves about 1.4 million electric customers and 680,000 water customers in Los Angeles. For more information about the Los Angeles Department of Water and Power, visit www.ladwp.com
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Caroline Yu Vespi
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