MBNA Boost Online Banking Services

By Mbna Europe Bank Ltd, PRNE
Sunday, November 7, 2010

CHESTER, England, November 8, 2010 - MBNA has today launched a new and improved online banking service through
its website www.mbna.co.uk

The new facility, renamed Online Card Services, (
www.mbna.co.uk/card-services-benefits/online-banking/index.html) has
been developed following feedback from customers to include a new service
which provides step-by-step guidance on how to get the most from online
banking and clearer, more concise content.

Other changes to the facility include improvements to the navigation of
the site and an enhanced help and support section, providing customers with
online tutorials and a list of Frequently Asked Questions to help them better
service their accounts.

Ian Craig, Customer Service and Channel Fulfilment executive for Bank of
America Europe Card Services which operates as MBNA in the UK, said: "We are
committed to making our products and service options simpler to use and the
re-launch of our new online banking portal, Online Card Services,
(www.mbna.co.uk/card-services-benefits/online-banking/index.html) is
key to that.

"Our customers' thoughts and ideas have inspired this change and, with
their input, we will continue to find ways to bring ease and greater clarity
to our services."

The improvements to Online Card Services (
represent the latest element in a series of ongoing changes to the MBNA

Customers will still be able to manage their accounts in the usual way,
including making payments, setting up Direct Debits, transferring balances,
ordering and activating cards, checking balances, credit limits and recent
transactions, validating and arranging PIN security and viewing statements.

If customers have an MBNA card, and would like to start enjoying the
benefits of managing their account online, they can visit Online Card
Services. (

About MBNA Europe Bank

MBNA Europe is a wholly owned subsidiary of Bank of America Corporation
(NYSE: BAC) and is the recognised leader in affinity marketing.

For more information, visit the company's website at
www.mbna.co.uk or Bank of America's website at

Editor and supplementary notes:

The information contained in MBNA Europe's press releases is intended
solely for journalists and should not be used by consumers to make financial
decisions. Any consumer interested in finding out more about any of MBNA
Europe's products should visit www.mbna.co.uk for full terms and

Note to Editors:

A picture accompanying this release is available through the PA
Photowire. It can be downloaded from www.pa-mediapoint.press.net or
viewed at www.mediapoint.press.net or www.prnewswire.co.uk.

For further information, contact: Gary Jenkins, Vice President - Communications, Bank of America Europe Card Services, Tel: +44(0)1244-574136, Mobile: +44(0)7825-721118, Fax: +44(0)1244-672468, Email: gary.jenkins at mbna.com

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