Risk of Non-Payment in Online Retail Lower for Women Than for Men

COLOGNE, Germany - Pago Retail Report by Deutsche Card Services Gives European Online
Merchants Valuable Information on How to Avoid Non-Payment by Customers

In European online retailing, risks of non-payment are lower for women
than for men. This is indicated by a lower chargeback ratio, which describes
the share of credit card transactions which had to be charged back after the
cardholder’s rejection. At roughly 0.10%, female consumers’ non-payment ratio
for online purchases paid for by credit card is only half that of male
customers. One year before the opposite was true. This is one of the results
of the Pago Retail Report 2008, which was recently published by Deutsche Card
Services, a subsidiary of Deutsche Bank. Despite the predominance of credit
cards offline payment methods such as direct debiting still play a more
important role in online retailing than in overall e-commerce. The report
highlights that 5.04% of retail transactions were paid for by offline methods
and 11.97% by direct debiting - much more than in overall e-commerce.
However, offline payment and direct debiting lose ground to credit cards. For
more information please visit www.ecommerce-report.de .

In contrast to other research, this report of “Purchasing and Payment
Behaviour in Online Retail” is not based on the analysis of polls and
surveys, but on a sample of 7.5 million real-life purchase transactions
processed through the Pago platform.

Non-Payment risk in Online Retail in a few words:

*Chargeback ratio remains low in the retail sector
*Risk of non-payment lower for women than for men
*Use of 3-D Secure reduces chargeback ratio
*Lower chargeback ratio for non-european consumers than in the year
before

Complete Press Release:
www.presseportal.de/go2/retail_report

Press Contact:
Deutsche Card Services GmbH,
Marketing&Communications,
Tobias F. Hauptvogel,
Phone:+49-221-99577-728,
Fax:+49-221-99577-8728.

www.deutsche-card-services.com

E-Mail:pr.deucs@db.com

Source: Deutsche Card Services GmbH

Press Contact: Deutsche Card Services GmbH, Marketing&Communications, Tobias F. Hauptvogel, Phone:+49-221-99577-728, Fax:+49-221-99577-8728. E-Mail:pr.deucs at db.com.