Sage Announces New Global Services for Sage ERP X3
By Sage, PRNEWednesday, May 25, 2011
PARIS, May 26, 2011 -
- ISIGMA - a Global Methodology for Multi-Country Implementations
- Sage ERP X3 Certified Consultant Diploma
- Global Support Service Extended
Further reinforcing its position as a leading ERP solution for upper
mid-market companies with operations around the world, Sage (
www.sage.com/) (LSE: SGE), a leading business management software
provider, is today announcing a raft of new global initiatives for Sage ERP
X3 (www.sageerpx3.com/). Bringing additional value to customers, these
include a new premium global support service, a global implementation
methodology for multi-country Sage ERP X3 deployments and a certification
program for all consultants and business partners worldwide.
Global Support Hub
Under the new Sage ERP X3 Global Support service, customers will now have
access to a centralized global support hub via a single contact point. This
high quality service is available on request 24 hours a day, 5 days a week
through a web-based platform. All support enquiries will be logged centrally
and processed by Sage ERP X3 expert consultants around the world, providing a
valuable overview of deployments across a number of countries and providing
more coherent processing of customer requests. Sage is also in the process of
globalizing Support Agreements and SLAs, streamlining, and further enhancing
the support process.
Global Deployments
Meeting and managing the complex requirements of system
implementations across multiple territories, the International Sage
Implementation Global Methodology Approach (ISIGMA) provides a set
methodology for the deployment of Sage ERP X3 from pre-sales to customer 'go
live', maximizing the success of an international project roll out with
minimum risk and disruption for customers.
ISIGMA comprises a central working group of global and local
Sage ERP X3 experts - from project managers to consultants and developers -
managing each project following a specific program of implementation and
management steps. This will ensure that customers benefit from the valuable
local knowledge of Sage operating companies and business partners as well as
the global expertise of the international ERP team.
Global Consultant Certification
Sage is also now rolling out its Sage ERP X3 global
certification process for all consultants involved in Sage ERP X3 projects.
Managed and recognized globally, the certification process will require
consultants within Sage and its business partners to undergo fundamental and
advanced classroom-based training followed by a standard exam, after which
they will be awarded Sage ERP X3 Certified Consultant Status. This expert
level recognition provides customers with the assurance of a common level of
expertise from the pre-purchase and evaluation stage to implementation and
roll out of Sage ERP X3.
Christoph Vanackere, Director of International Operations,
Sage ERP X3, comments: "We have ambitious objectives for our new consultants'
certification, the training program is underway now with the expectation that
all Sage ERP X3 consultants within Sage and its operating companies will be
certified by the end of this year and all business partners by the end of
2012."
Vanackere continues: "Sage ERP X3 has rapidly become one of
the leading ERP vendors globally since its launch in January 2010 as major IT
analysts have been recognizing. We enjoy more than 3,000 customers in 53
countries and more than 165,000 users worldwide. These new initiatives,
ISIGMA and the Sage ERP X3 Certified Consultant program, plus the new global
support services will provide even more value to our customers around the
globe and highlights the quality of our ecosystem. It further reinforces our
position as a leading global ERP vendor for the upper mid-market."
Notes to Editors
About The Sage Group plc
The Sage Group plc is a leading global supplier of business management
software and related products and services, principally for small to
medium-sized enterprises. Formed in 1981, Sage was floated on the London
Stock Exchange in 1989. Sage has more than 6 million customers and 13,600
employees worldwide. We operate in over 24 countries covering the UK, Europe,
North America, South Africa, Australia, India and China. For further
information please visit www.sage.com.
About Sage ERP X3 (www.sageerpx3.com)
Sage ERP X3 is a dedicated solution for mid-market and larger companies
with international demands enables its clients to transform and perform
through technologies. Over 3,000 customers representing 165,000 users
worldwide already chose Sage ERP X3 because it is easy to use, fast to deploy
and cost effective. For more than 10 years Sage ERP X3 has been a proven and
comprehensive ERP solution addressing mid-market companies specific
requirements and challenges in various industries from manufacturing,
services to distribution and many more. Sage ERP X3 is present in 53
countries and counts a network of more than 1,500 Sage professionals and 200
partners in its ecosystem.
Contacts: For further Sage ERP X3 media enquiries, please contact: Jenny Tandy, Email: sagex3team at redconsultancy.com, Tel: +44(0)207-0256500
Tags: France, May 26, Paris, SAGE