International Customer Management Institute (icmi)/ubm Live
COLORADO SPRINGS, Colorado, August 10, 2010 - ICMI, (www.icmi.com) the leading global provider of comprehensive
resources and professional services for customer management professionals,
has awarded QPC (www.qpc.com) exclusive rights to provide ICMI
training within Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar,
Oman and Egypt, and a non-exclusive partnership in Africa.
COLORADO SPRINGS, Colorado, June 25, 2010 - The International Customer Management Institute (ICMI) announced the 2010
Global Call Center of the Year Award winners at ACCE (Annual Call Center
Conference and Exhibition) on June 16, 2010.
COLORADO SPRINGS, Colorado, June 24, 2010 - The International Customer Management Institute (ICMI) today announced
the successful wrap up of the 2010 ACCE Conference & Expo, the annual global
gathering for the contact center community, which was held in New Orleans,
June 14-17, 2010.
COLORADO SPRINGS, Colorado, June 24, 2010 - Today at the ACCE Conference & Expo, the annual global gathering for the
contact center community, the International Customer Management Institute
(ICMI) unveiled the Customer Management Operation Standards (CMOS) Program, a
comprehensive management approach that employs a mix of specialized tools,
cross-industry best practices, assessments, and proven systems that deliver
sustained contact center efficiency and effectiveness.
COLORADO SPRINGS, Colorado, June 4, 2010 - The International Customer Management Institute (ICMI)
(www.icmi.com), the leading global provider of comprehensive resources
for customer management professionals, today announced that workforce
management industry experts, Brent Haferkamp and Wendy Fowler will speak at
the 2010 NorthEast Contact Center Forum (www.neccf.org) (NECCF) Annual
Vendor Expo on Tuesday, June 8 at Gillette Stadium in Foxboro, MA.
More News
- ICMI's ACCE Event to Partner with the Beacon of Hope Resource Center to Restore New Orleans Neighborhoods Impacted by Katrina
- Two outstanding call centers in the Large category and two in the Small-Medium category selected for embodying the principles of effective call center management, customer advocacy and employee engagement
- Article examines call center industry's opportunities to help reduce corporations' carbon footprint by reducing energy and materials usage, and vehicle miles traveled.
- Leading Industry Event for Contact Center Professionals to Take Place June 14-17 in New Orleans
