QPC MEA Awarded Exclusive Agreement to Deliver ICMI Training Courses

By International Customer Management Institute icmiubm Live, PRNE
Monday, August 9, 2010

Exclusivity for World-Class Customer Management Training within Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar, Oman and Egypt

COLORADO SPRINGS, Colorado, August 10, 2010 - ICMI, (www.icmi.com) the leading global provider of comprehensive
resources and professional services for customer management professionals,
has awarded QPC (www.qpc.com) exclusive rights to provide ICMI
training within Saudi Arabia, United Arab Emirates, Bahrain, Kuwait, Qatar,
Oman and Egypt, and a non-exclusive partnership in Africa.

ICMI's Strategic Training Director, Linda Riggs, "The decision to award
QPC this contract was based upon their commitment to training the call center
community in the Middle East and South Africa."

"We are excited about our partnership with ICMI as this further cements
our commitment to skills development in the region. We will work closely with
our partners and customers to raise the bar, and set new standards for the
call centre industry through the delivery of world class training across the
Middle East and Africa," says Ashogan Ramsammy, QPC's Regional Manager.

ICMI Training provides all contact center professionals - from frontline
agents to executives - with skills to improve service levels, increase
employee engagement and raise the overall value of the contact center in your

As a leader in the ever-growing contact centre industry, QPC has always
recognized the importance of effective training and education. QPC provides a
range of educational programs that are recognized as second to none and we
are committed to raising the level of skill and expertise throughout the

While technology makes the management of a contact centre more efficient,
it is the people who work in the contact centre that make the contact centre
effective. All personnel within a contact centre should be properly trained
to ensure both customer and employee satisfaction. This satisfaction, in
turn, leads to customer and employee retention.

About ICMI

The International Customer Management Institute (ICMI), celebrating its
25th anniversary in 2010, is the leading global provider of comprehensive
resources for customer management professionals - from frontline agents to
executives - who wish to improve contact center operations, empower contact
center employees, and enhance customer loyalty. ICMI's experienced and
dedicated team of industry insiders, analysts, and consultants are committed
to providing uncompromised objectivity and results-oriented vision through
the organization's respected lineup of professional services including:
Training and Certification, Consulting, Events, and Informational Resources.
Founded in 1985, ICMI continues to serve as one of the most established and
respected organizations in the call center industry. ICMI is a part of UBM
Live which provides leading integrated media solutions and professional
services across 20 different markets. Operating across the globe, its events,
training, publications, award programs, and websites offer professionals in
Interiors, Security, Venues, Customer Management, Safety & Health and
Facilities the ultimate experience in learning, networking, and business
development. For more information, visit www.icmi.com.

About QPC

QPC help the Middle East and Africa's leading companies to improve
business performance by enabling their customer service operations to surpass
their operational and strategic goals. Our global contact centre consulting
expertise, management information systems (MIS), workforce optimisation
solutions and educational services have a substantial track record of
reducing costs, increasing revenues and improving both customer and employee
retention within contact centre and other service centre environments. QPC in
the Middle East and Africa has been established to provide exceptional local
support through offices across the region. QPC also works in the North
American, European and Asia Pacific markets giving our customers the
reassurance that our commitment to local support is backed up by the
resources of a world class company working with leading businesses across the
globe. For more information visit www.QPC.com/mea or contact

Marta Baker, ICMI, International Customer Management Institute, +1-719-785-5364, mbaker at icmi.com

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