ICMI's ACCE Conference & Expo Announces 2010 Keynote Lineup: Dynamic Keynote Presenters Deliver Critical Information Needed to Improve Contact Center Performance

By International Customer Management Institute icmiubm Live, PRNE
Tuesday, March 30, 2010

Leading Industry Event for Contact Center Professionals to Take Place June 14-17 in New Orleans

COLORADO SPRINGS, Colorado, March 31, 2010 - The ICMI (www.icmi.com) ACCE Conference & Expo
(www.icmi.com/ACCE2010), the annual global gathering for the contact
center community, has announced their keynote lineup. The event will take
place at the Sheraton New Orleans Hotel in New Orleans, June 14-17, 2010.

Joy Sobhani, Conference Director for ICMI, said, "The dynamic keynote
presenters we have lined up for this year's event will provide attendees with
key information and new skills that will help call center professionals with
their day to day jobs."

On Tuesday, June 15 at 8:45 AM, John Foley of CenterPoint Companies will
deliver "High Performance Climb(R)." (
www.icmi.com/acce2010/acce2010.aspx?c=557&sid=high) In this inspiring
keynote, Foley draws upon his experience as Lead Solo of the Blue Angels to
describe how to achieve substantially higher levels of performance. Foley
will provide a simple, systematic, exciting approach to develop the clarity,
focus, commitment and trust that are necessary to achieve ever-higher levels
of performance. In addition, Foley will share how to create buy-in and
commitment for a team's vision and goals, leading to clarity that drives
execution. Attendees will leave the presentation with a set of concrete tools
to immediately begin a high performance climb.

On Wednesday, June 16 at 8:30 AM, Sally Hogshead, Speaker, Author and
Brand Innovation Consultant will deliver "Fascinate! The Seven Secret
Triggers of Persuasion and Influence."
(www.icmi.com/acce2010/acce2010.aspx?c=557&sid=fascinate) In this
informative presentation, Hogshead will reveal why fascination is a new
weapon in the battle for the attention of one's boss, employees and
customers. She will take the audience on a journey through the
decision-making process, drawing upon an in-depth, three year research study
of 1,000 Americans, and share the keys of persuasion. Whether you're
communicating the value of the contact center, making a business case for
investment, or looking for buy-in and cooperation across the enterprise,
these insights will help you break through the distractions and incite action

ACCE provides valuable insight into how to improve a center's performance
by better managing people and resources, improving operations, properly
selecting and implementing technology, and more. The event will address the
needs of all contact center professionals, including:

    -- Senior Level VPs and Directors who are accountable for strategic
       planning and alignment
    -- New and Experienced Managers responsible for operational and tactical
    -- Team Leaders and Supervisors in charge of day-to-day operations,
       coaching and monitoring
    -- Analysts who require a fundamental understanding of industry
    -- CIOs who desire financial improvements from enhanced call center
    -- CTOs who require integration of call center strategy with other
       internal departments
    -- Customer Support Professionals who need to acquire new skills for
       their everyday jobs

ACCE 2010 (www.icmi.com/acce2010) is presented by ICMI
(www.icmi.com), one of the contact center industry's most respected
organizations. To register to attend this event, or to find out more about
the conference, media registration, and exhibition opportunities, please
visit www.icmi.com/ACCE2010.

About ICMI

The International Customer Management Institute (ICMI), celebrating its
25th anniversary in 2010, is the leading global provider of comprehensive
resources for customer management professionals - from frontline agents to
executives - who wish to improve contact center operations, empower contact
center employees, and enhance customer loyalty. ICMI's experienced and
dedicated team of industry insiders, analysts, and consultants are committed
to providing uncompromised objectivity and results-oriented vision through
the organization's respected lineup of professional services including:
Training and Certification, Consulting, Events, and Informational Resources.
Founded in 1985, ICMI continues to serve as one of the most established and
respected organizations in the call center industry.

ICMI is a part of UBM Live which provides leading integrated media
solutions and professional services across 20 different markets. Operating
across the globe, its events, training, publications, awards programs and
websites offer professionals in Interiors, Security, Venues, Customer
Management, Safety & Health and Facilities the ultimate experience in
learning, networking, and business development.

Rachel Levy, Event Marketing Manager, ICMI, +1-610-284-1220, rachel.levy at ubm.com

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