Trimble Introduces Cloud-Based Field Service Work Management Solution to Manage Fleet Productivity

By Trimble Mrm, PRNE
Tuesday, May 3, 2011

IPSWICH, England, May 4, 2011 - Trimble has introduced a new cloud-based field service solution to manage
fleet productivity-Trimble(R) GeoManager(TM) WorkManagement, a software
solution that provides on-demand visibility into vehicle and mobile worker
utilisation. For routing, scheduling and dispatch, Trimble WorkManagement
makes it easy for organisations to maximise the mobile worker's schedule,
provide better customer service, increase productivity and reduce overall
operating costs.

"Our recent research shows that nearly 50 percent of best-in-class field
service organisations look to establish better visibility into their field
resources as a way to drive more effective scheduling and boost overall
service productivity," said Sumair Dutta, senior research analyst for
Aberdeen Group. "Since ease of integration is a priority for organisations
evaluating field service solutions, the approach of offering scheduling
optimisation/dispatch and vehicle tracking in a well-integrated package-such
as Trimble WorkManagement-aligns with market preferences."

An ideal solution to enable superior service

The power of Trimble WorkManagement can help service-based organisations
plan, track, measure, communicate and execute mobile work. Using intelligent
tools, dispatchers can manage a team of mobile workers and monitor their
progress against the actual plan for the day in order to effectively resolve
daily complications, such as sick drivers, changes to appointment times,
emergency trips or route overruns.

"Leveraging a cloud-based environment allows organisations of all sizes
to easily deploy scheduling and dispatch solutions without the upfront
deployment costs of an IT infrastructure," said Bryn Fosburgh, vice president
of Trimble Mobile Solutions. "In addition, Trimble WorkManagement is unique
because it visually depicts the real-time impact of changing schedules. When
facts are presented, our customers can make informed decisions and better
manage incremental jobs to streamline their operations."

The Trimble WorkManagement solution includes:

Work Advisor and In-day Planner: enables rapid response for communicating
at-risk tasks as well as delivering the tools to re-optimise routes and
workload. The component helps increase mobile worker productivity by
providing visibility to arrival time, distance travelled, stops made and
overtime; reduce travel time and lower fuel costs through route optimisation;
improve efficiency by comparing planned vs. actual work done per day; and
improve quality of service by adjusting schedules and reassigning work.

WorkManagement Mobile: allows improved communication between drivers and
dispatchers by providing electronic dispatch capabilities. Organisations can
use a variety of browser-based smart phones, tablets and ruggedised PDAs to
deliver information to the mobile workforce to help ensure work progresses as
planned and appointments are not missed. The Mobile feature also allows
mobile workers to use the maps on the smart phone to access driving
directions to appointments, which can help cut driving time and reduce late
or missed appointments.

Performance Manager: provides real-time analysis of the mobile work
status to help keep customer commitments on track.

Fleet Management: assists in managing overall mobile worker productivity
using the Trimble GeoManager platform.

Web Services: allow for integration with third-party systems, such as
Microsoft Dynamics CRM, to exchange task and service activity information
with Trimble's WorkManagement solution. The optional Web Services component
provides an interoperable link between different software applications
running on a variety of platforms.

Trimble WorkManagement has an early access program in which the solution
is available to existing Trimble fleet management customers. WorkManagement
and the optional Web Services component are expected to be available in the
second quarter of 2011.

About Trimble

Trimble applies technology to make field and mobile workers in businesses
and government significantly more productive. Solutions are focused on
applications requiring position or location-including surveying,
construction, agriculture, fleet and asset management, public safety and
mapping. In addition to utilising positioning technologies, such as GPS,
lasers and optics, Trimble solutions may include software content specific to
the needs of the user. Wireless technologies are utilised to deliver the
solution to the user and to ensure a tight coupling of the field and the back
office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif.

For more information, visit:

Media contacts: Fiona Whyatt/Michael Portz, Insight Marketing & Communications, Tel: +44(0)1625-500800, fwhyatt at at

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