Veterans Canteen Service Transforms its Retail Business with Oracle Retail Applications

Thursday, July 7, 2011

Retail Operator for Veterans Affairs Facilities Uses Oracle E-Business Suite Release 12 to Improve Financial Operation Efficiency

Redwood Shores, Calif. – July 7, 2011

News Facts

Veterans Canteen Service (VCS), the resale entity for the Department of Veterans Affairs (VA) facilities, has implemented Oracle Retail applications and the Oracle E-Business Suite Release 12 ( to establish new merchandising, inventory and price processes designed to help increase sales and establish more control over inventory throughout its locations.
VCS has implemented the Oracle Retail Merchandising System ( suite of applications, including Oracle Retail Store Inventory Management, Oracle Retail Price Management, Oracle Retail Invoice Matching and Oracle Retail Sales Audit. In addition VCS implemented several Financials modules within the Oracle E-Business Suite, such as Oracle General Ledger ( , Oracle Accounts Payable ( and Oracle Fixed Assets ( .
VCS staff is using the integrated merchandising, store and inventory systems to identify faster turning merchandise and quickly replenish key items in their stores, freeing up employees to better serve customers.
Oracle Retail applications also have improved VCS’ quality of inventory information, giving staff access to real-time data and control over inventory management to reduce carrying costs.
The Oracle Retail applications replaced the VCS legacy system that failed to supply detailed visibility into store inventory, relied on manual data entry and was very time consuming to operate.
VCS selected the Oracle Retail applications and Oracle E-Business Suite Release 12 based on integration capabilities and product attributes. The Oracle E-Business Suite is also one of the software programs with Financial Systems Integration Office (FSIO) compliant status.
Next, VCS will integrate and improve merchandising, financial and planning operations by implementing Oracle Retail Merchandise Financial Planning and Oracle Retail Demand Forecasting applications.
VCS, the VA technical department and Logic Information Systems, a Gold level member in Oracle PartnerNetwork (OPN) collaborated to implement the Oracle Retail applications.
VCS provides America’s Veterans, enrolled in VA’s Health Care System, their families, caregivers, VA employees, volunteers and visitors reasonably priced merchandise and services essential to their comfort and well-being at 172 VA facilities across the United States and Puerto Rico.

Supporting Quotes

Marilyn Iverson, Director, Veterans Canteen Service, said, “I am very energized by how our organization continues to transform into an even more Veteran-centric and customer focused company. The Oracle Retail Applications are state-of-the-art and give us more consumer data at all levels and departments within the company.  This will allow VCS to respond faster to emerging trends, be good stewards of the assets we control, and most importantly, optimize inventory levels to provide better customer service to our Veterans.”
“The implementation of Oracle Retail applications has been a game changer for us and transformed the way we do business at our VA facilities,” said Joseph Tober, Chief Operating Officer, VCS. “We now have visibility into our inventory which frees our store staff to improve customer service. We are an organization striving to be more efficient, innovative and customer driven. The Oracle products allow us to implement industry best practices to accomplish these goals.”
“VCS offers an important service to America’s Veterans and Oracle Retail is proud to be a part of the team working to provide better service to canteen customers,” said Mike Webster, General Manager, Oracle Retail. “VCS is building a foundation to optimize its operations at every level, from the back office to the store floor.”

Supporting Resources

About Veterans Canteen Service (VCS) (
About Oracle Retail Merchandise System (
Join the Oracle Retail community on Facebook (
Insight-Driven Retailing Blog (
Oracle Retail International Blog (
Oracle Retail YouTube Channel (
Follow Oracle Retail on Twitter (
Oracle Retail in the News (
Oracle in Retail (
Oracle E-Business Suite (

About Oracle Retail

Oracle provides retailers with a complete, open and integrated suite of business applications, server and storage solutions that are engineered to work together to optimize every aspect of their business. 20 of the top 20 retailers worldwide - including fashion, hardlines, grocery and specialty retailers - use Oracle solutions to drive performance, deliver critical insights and fuel growth across traditional, mobile and commerce channels.  For more information, visit our Web site at

About Oracle

Oracle (NASDAQ: ORCL) is the world’s most complete, open and integrated business software and hardware systems company. For more information about Oracle, please visit (


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Contact Info

Jessica Moore
+1.650.506.3297 (

Mary Ellen Amodeo
Amodeo Associates
+1.612.963.5797 (