Acuatico Air Indonesia Selects Oracle Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to Enhance Customer Service

Friday, April 29, 2011

Redwood Shores, California – April 29, 2011

News Facts

Acuatico Air Indonesia ( , a subsidiary of Acuatico Group ( and one of the major players in water distribution in the southeast Asian region, selected Oracle Utilities Customer Care and Billing ( and Oracle Utilities Business Intelligence ( to meet its requirements for billing, campaign management and customer relationship management for water distribution operations in Indonesia.

With aggressive timelines to roll out a billing application, Acuatico Air Indonesia selected Oracle as the more efficient and most cost effective solution.
Using the Oracle solutions, Acuatico Air Indonesia hopes to better handle campaign operations and cashiering, as well as customer complaint management. Acuatico Air Indonesia also plans to integrate its current customer data into the Oracle solutions.

Supporting Quotes

“As we expand our footprint in Indonesia and Vietnam, we need a billing application to better serve our residential customer base. Oracle Utilities Customer Care and Billing is a highly configurable solution that helps us manage all aspects of customer information and billing,” said Andy Kiem, Vice President, Acuatico Air Indonesia.
“We are pleased that Acuatico Air Indonesia has selected Oracle to assist in improving customer service, payment processing and collections. Oracle Utilities will help harness a complete view of customer data, streamline billing processes and enable more responsive customer service,” said Bill Vellante, Group Vice President and General Manager, Oracle Utilities.

Supporting Resources

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About the Oracle Utilities

Oracle Utilities delivers the proven software applications that help utilities achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. Oracle Utilities enables its customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands, and deliver on commitments to environmental conservation. For more information, visit

About Oracle

Oracle (NASDAQ: ORCL) is the world's most complete, open, and integrated business software and hardware systems company. For more information about Oracle, please visit our Web site at (


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Contact Info

Candice van der Laan
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Janice Hazen
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