CA Technologies Helps AMAG to Guarantee its Customers a First-Class Online ExperienceBy Ca Technologies, PRNE
Wednesday, November 17, 2010
CA Wily Application Performance Management Facilitates Trouble-Free Online Business Transactions and Increases Customer Satisfaction Levels
MORGES, Switzerland, November 18, 2010 - CA Technologies (NASDAQ: CA), provider of IT management software and
solutions, is helping AMAG to guarantee its customers a first-class online
For AMAG Automobil- und Motoren AG, the largest chain of car dealerships
in Switzerland, the operational reliability of its websites and Web
applications is of major strategic importance for the customer contact and
sales cycle. Web applications not only play a key role in sales, vehicle
configuration, financing and car insurance. They are also of significant
importance for critical business activities such as cooperation with
employees and partners, managing the supply chain for cars and spare parts
and monitoring and processing import orders.
AMAG used to clone numerous websites from car manufacturers and sales and
service partners onto its own site. The AMAG website environment was
sometimes made up of 1,090 mini sites. This complexity made the various sites
very unreliable and unstable, causing complaints from customers and partners
but high support costs. With CA Wily Application Performance Management, the
company was able to take control of these problems within a very short space
of time. The solution from CA Technologies is monitoring business critical
Web applications, the associated Web servers and more than 56,000
transactions per day in real time, detecting the root causes of errors and
therefore providing the framework needed to optimise transactions and
business processes. Errors, instabilities and performance problems can
therefore be identified and rectified quickly and pro-actively.
CA Technologies recently published an independent study entitled "Service
Assurance: Accelerating Growth through an Exceptional Customer Experience".
Download at ow.ly/37Z7j.
About CA Technologies
CA Technologies (NASDAQ: CA) is an IT management software and solutions
company with expertise across all IT environments - from mainframe and
distributed, to virtual and cloud. CA Technologies manages and secures IT
environments and enables customers to deliver more flexible IT services. CA
Technologies innovative products and services provide the insight and control
essential for IT organizations to power business agility. The majority of the
Global Fortune 500 relies on CA Technologies to manage evolving IT
ecosystems. For additional information, visit CA Technologies at
Copyright (c) 2010 CA. All Rights Reserved.
Press Contact: Martin Kussler, +49(0)6151-949-655, martin.kussler at ca.com
Tags: Ca Technologies, Morges, November 18, Switzerland