evocos Provides New Self Service Registrar Portal For Surrey County Council

By Evocos, PRNE
Monday, June 27, 2011

GUILDFORD, England, June 28, 2011 -


evocos is proud to announce that Surrey County Council is the
first council in the UK to take advantage of evocos’ new href="www.evocos.co.uk/online-registrar-management-service">Self
Service Registrar Portal solution.

The Self Service Registrar Portal will let citizens book their
own registrar appointments online for births, deaths and giving
notice of marriage and civil partnerships.  Removing the
requirement to call the customer services help desk to book these
appointments is estimated to provide Surrey County Council with up
to 90% cost savings.  

The system will use complex rule based workflows to guide
citizens through the appointment booking service. The notice of
marriage/CP system is the most sophisticated, taking into account
the many different questions and processes that citizens must go
through before they can book an appointment to give notice.
However, although the technology behind the solution uses complex
coding, the customer facing interface is intuitive and easy to

The self service appointment booking portal means that citizens
can book registrar appointments 24/7, which not only provides a
better quality service, but will make the access to Surrey County
Council registration service more efficient.

Judy Williams, Customer Service Improvement Officer at Surrey
County Council is looking forward to using this pioneering
solution: “We estimate that our cost per appointment booking will
fall from £6 to 50p. This kind of cost saving is exactly what
councils should be doing in the current economic climate. This is
an excellent way we can reduce costs, yet provide a better quality
service to our citizens.”

About evocos

evocos event software is
part of the portfolio of solutions from Silverbear Ltd. In the past
year alone evocos event
management software solution has created over 7000 events,
managed approximately 75,000 delegates and has taken over 50,000
online bookings. evocos event management software ensures customers
are able to seamlessly manage their events; gaining huge cost and
efficiency benefits.

Contact evocos
evocos Event Management
1 Faraday Road
Surrey GU1 1EA
Telephone: +44(0)800-369-8677
Email: href="mailto:kate.oxton@evocos.com">kate.oxton@evocos.com
Twitter: href="twitter.com/evocosEvents">twitter.com/evocosEvents

To find out more about the evocos Self Service Registrar Portal,
please visit href="www.evocos.co.uk/online-registrar-management-service">
email href="mailto:events@evocos.com">events@evocos.com
or call +44(0)800-369-8677.


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