ISL Online's Remote Desktop Aiming for the US Partners at HDI

By Isl Online, PRNE
Sunday, March 13, 2011

LJUBLJANA, Slovenia, March 14, 2011 - After a decade of success in Europe and Japan, ISL Online, the developer
of remote desktop ( and web conferencing software
(, is now ready to gain recognition in the United
. Their first public appearance there is planned for the world's
gambling capital, Las Vegas, where a HDI (Help Desk Institute) Conference &
Expo ( will be held from 29th March to 1st April. ISL
Online will exhibit its software in Hall D at booth 211. The HDI conference
holds the reputation of being the world's most important professional help
desk event.

Until now, ISL Online's remote support and web collaboration software has
been building recognition in the US, mostly through a strong web presence.
The HDI conference is expected to bring more insight into the US market, into
their American counterparts' activities, and most importantly local strategic
partners. The annual conference is organized by the HDI association, which
was founded in 1989, and whose mission is to connect experts from the
professional technical support field. The conference offers a wide range of
workshops and an overview of the latest trends and novelties in the help desk
market. Its rich programme ( ), which includes workshops
with industry thought-leaders, practitioners, and process experts, attracts
mostly help desk software market leaders from the US, and some, just like ISL
Online, from Europe as well.

One of ISL Online's main goals for their HDI appearance is to find and
build a strategic partnership with American distribution companies, in order
to strengthen their position in the US market. Local partners, based on ISL
Online's experience, are of utmost importance in increasing the market share
and building the product's reputation. After all, their strongest markets are
Japan and some European countries, where they have managed to build quality
and trustworthy relationships with their local business partners, who take
care of the local market development and growth.

The help desk software ( includes various solutions
that alleviate technical customer support provided by companies. One of the
most useful help desk tools are the ones for remote desktop support and live
chat. ISL Online has been developing this type of software since 2003 and
bets on its products' technological sophistication, ease of use and price
availability. ISL Pronto Live Chat ( offers an
additional communication channel, through which sales and tech personnel can
answer client's questions or technical problems. Additionally, if needed the
supporter can start remote desktop sharing and control directly from ISL
Pronto Live Chat and increase the support efficiency.

ISL Online Headquarters: Barbara Viskovic, Marketing&PR, XLAB d.o.o. | Pot za Brdom 100 | SI-1000 Ljubljana, press at , T: +386-1-2447760 | F: +386-1-2447770

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