NBTA Foundation and Egencia Unveil Findings of their European Corporate Travel Policy Study

Study Also Shows Similarities and Differences between Travel Policies In Europe and North America

PARIS, LONDON, MUNICH and BRUSSELS, December 13, 2010 - The NBTA Foundation, the research arm of the National Business Travel
Association, and Egencia(R), the corporate travel arm of Expedia, Inc., today
released sample results from its Corporate Travel Policy study in Europe,
focusing on proactive policy management and established best practices. The
executive summary also draws a comparison, similarities and differences,
between North America and Europe.

"Travel policy is the foundation of effective of travel management.
Organisations that implement and enforce travel policies can direct
travellers toward optimal values in order to maximise return from investments
in travel." said Paul Tilstone, Managing Director NBTA Europe. "Employers
naturally want to avoid unnecessary premiums, but do not want travellers
spending inordinate and unproductive time either making travel reservations
or travelling. Striking the right balance between savings, service and safety
is the ultimate strategic objective of travel management."

Based on best practices and insights from 383 European travel buyers, the
study takes a comprehensive look at policy mandates versus guidelines,
consolidation, booking procedures, class of service, advance purchases,
pre-trip approval, groups/meetings and emergencies, among other issues - all
of which comprise variables that make travel difficult to standardise.

"Our study shows how similarities between the travel policies in North
America and Europe are impressive. In the context of the economic downturn,
companies all around the world tackle their travel spend to reduce costs: 87%
of European respondents and 84% in North America either have recently or are
in the process of reviewing their travel policies. Our clients globally
address the same issues and use the same saving levers such as pre-tip
approvals and advance purchase," said Christophe Peymirat, Vice President of
Global Marketing, Egencia.

Enforcing Travel Policy

European organisations do, however, review and update travel policies
regularly in response to changes in economic climate.

    - 70% of those that have reviewed polices during the recent economic
      downturn, have restricted their authorisation of business class (vs.
      67% in North America)

    - 54% allow business class, mainly at larger companies, and mainly for
      longer intercontinental trips, while only 6% authorise business class
      for flights within Europe.

    - 69% require economy class on some rail trips.

European organisations have embraced TMC consolidation as the foundation
of travel management. 70% require that all travel be booked through a single
designated TMC. A key recommendation from the study to help enforcement and
realise savings is to consolidate all travel purchases in the company through
one or more designated Travel Management Companies.

Travel policy could be considered more seriously by organisations. 51% of
respondents either lack written policies or regard them only as guidelines as
opposed to mandates or rules (vs. 38% in North America), and 20% said there
are few or no consequences for policy violations. 64% report only reprimands
for policy violations (same in North America). The study suggests that
organisations could dramatically benefit from better enforcement.

Requiring Non-Refundable Tickets

The study found that non-refundable tickets represent a significant
opportunity for savings. Nearly a half of companies (52%) require travellers
to accept non-refundable tickets when they are available - doing so helps
companies save billions.

Other key practices to net travel savings identified by the study
include:

    - Improving observance of policy by establishing and enforcing
      well-defined procedures for non-compliance.

    - Leveraging Lowest Logical Fare policies that help travellers identify
      the best value from among many choices available for most flights.

    - Increasing the number of out-of-policy exception reports and
      distributing them more broadly to executives and managers.

    - Incorporating the principles and practices of Strategic Meetings
      Management into their travel policies.

    - Developing and reviewing emergency preparedness and disaster recovery
      plans.

The complete Corporate Travel Policy: Benchmarking and Insight study is
available through:
www.egencia.com/daily/home/mktg/2010_eu_nbta_policy/default_uk.asp
and to NBTA members at: nbtafoundation.org/research

Study Methodology

NBTA Foundation and Egencia retained TRW Travel & Expense Management LLC,
a leading consulting firm specializing in travel management, to administer
this study. The consultants leveraged several tools to create a comprehensive
report, including reviewing published information about travel policy,
conducting a series of telephone interviews with Travel Managers in over 20
European countries (of which major ones are France, Germany and the UK) and
executing an online survey of travel managers (NBTA Direct Members / Contacts
and Egencia Customers) in Europe. Full methodology details available upon
request.

About the NBTA Foundation

The NBTA Foundation is the education and research foundation of the
National Business Travel Association (NBTA), the world's premier business
travel and corporate meetings organization. NBTA and its regional affiliates
- NBTA Asia Pacific, the Brazilian Business Travel Association (ABGEV), NBTA
Canada, NBTA Mexico and NBTA USA - serve a network of more than 15,000
business travel professionals around the globe with industry-leading events,
networking, education & professional development, research, news &
information, and advocacy. The foundation was established in 1997 to support
NBTA's members and the industry as a whole. As the leading education and
research foundation in the business travel industry, the NBTA Foundation
seeks to fund initiatives to advance the business travel profession. The NBTA
Foundation is a 501(c)(3) nonprofit organization. For more information, see
www.nbta.org and www.nbtafoundation.org.

About Egencia, an Expedia, Inc. Company

Egencia is the fifth largest travel management company in the world. As
part of Expedia, Inc., (NASDAQ: EXPE), the world's largest travel
marketplace, Egencia helps businesses get ahead by offering the only truly
integrated corporate travel service. Egencia's industry expertise helps drive
results that matter, delivering meaningful advancements that have a real
impact. By combining a powerful offline and online service, Egencia delivers
a complete corporate travel offering supported by global market expertise and
a best-in-class technology platform.

For more information, go to www.egencia.co.uk

Egencia and the Egencia logo are either registered trademarks
or trademarks of Expedia, Inc. in the U.S. and/or other countries. Other
logos or product and company names mentioned herein may be the property of
their respective owners.

(c) 2010 Egencia, LLC. All rights reserved.

For more information, press only: EU Inquiries, Raphaëlle Boissicat, Egencia EU Corporate Communications Manager, +33-1-73-01-01-47, r.boissicat at egencia.com, U.S. Inquiries, Sonia Reid, Egencia NA Corporate, Communications Manager, +425-679-7801, sreid at egencia.com; U.S. Inquiries: Nicole Hayes, NBTA, +1- (703) 236-1133, nhayes at nbta.org; Canada Inquiries: Andrea Flanders, Edelman, +1-(416)-849-1469, andrea.flanders at edelman.com