Screwfix Call Centre is 11th Best in the UK

By Screwfix, PRNE
Wednesday, October 27, 2010

YEOVIL, England, October 28, 2010 - Screwfix is Celebrating Huge Success After Discovering They Were Voted
11th Overall in the Top 50 Call Centres for Customer Service Awards. Staff
From the Call Centre Attended the Awards Ceremony at Park Lane's Hilton Hotel
Hosted by TV Presenter Kate Thornton.

Customer Service Representatives at the UK's leading multi-channel
supplier of over 18,000 trade products, based in Yeovil in Somerset, were
assessed by mystery shoppers. As a result the call centre was named as 11th
in the Top 50.

The Top 50 Call Centres for Customer Service initiative is a benchmarking
study, in partnership with GfK NOP, one of the UK's leading independent
market research organisations. Their goal is to help call centres find out
from the general public what makes a good calling experience.

The call centre is at the heart of Screwfix, from the time the business
started as a mail order operation some 30 years ago, to now being the hub of
the highly successful multi-channel business which enables customers to
'Call, Pay and Collect' through a network of 150 Trade Counters, and
supporting a strong e-commerce proposition.

Screwfix Call Centre Manager, Karen Wenborn, comments: "Our call centre
serves over 16,000 customers per week and our research highlights that 95% of
Screwfix customers would recommend us to a friend, testament to the knowledge
and commitment to customer satisfaction that the call centre team have just
been awarded for."

"We are absolutely thrilled with the result. This is the first time we
have entered and to get into the Top 50 is an achievement in itself but to
come 11th is fantastic. I'd like to thank all the staff for their efforts,
this is their award."

About Screwfix:

Recognised as being "where the trade buys" and promising a fast, reliable
service, Screwfix is the UK's leading multi-channel supplier of thousands of
high quality screws, cable ties (
le-Ties/Cable-Ties-Black-550mm-x-9-0mm-Pack-of-100), hand tools, mixer
showers (, coving (
ving-Pack-of-6) and electrical supplies ( Combining
trade prices and a massive range of leading brand name items, Screwfix offers
over 18,000 products and is fully committed to customer care and support.

For more information visit, call +44(0
)500-41-41-41 or pick up a copy of the latest Screwfix catalogue at your
local trade counter.

    For further information please contact:
    Lesa Stanton - Screwfix Press Office
    Tel: +44(0)1935-700-908

For further information please contact: Lesa Stanton - Screwfix Press Office, lesa.stanton at, Tel: +44(0)1935-700-908

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