SunView Software Announces Unparalleled Flexibility and Extensibility in ChangeGear 4.5

Latest release includes Dynamic Request Automation designed to make IT change and configuration management easier and more accessible.

TAMPA, Florida, February 2 - SunView Software Inc., a leading provider of IT service management
software, today announced the availability of ChangeGear 4.5, a significant
product release of its change and configuration management solution. This
release significantly enhances the power of workflows, extends the use of the
web-based Configuration Management Database (CMDB), and introduces Dynamic
Request Automation.

Dynamic Request Automation combines the power of forms authoring,
advanced workflows, automated notifications, and multi-level approvals to
enable intelligent handling of requests initiated by staff or other systems.
Unlike other change and configuration management solutions, ChangeGear's
innovative approach to processing requests makes it easier to define
processes that include alternate forms and branched workflows that can be
initiated from portals, email systems, monitoring systems, or from within the
application. ChangeGear 4.5 further simplifies change and configuration
management by giving customers a web-based platform that includes the ability
to perform drag and drop customization to fully meet their business
requirements.

"ChangeGear has already helped us streamline our change control and
configuration management practices, but we are looking forward to the release
of ChangeGear 4.5," said John Heimann, Director of Quality Assurance and
Change Manager at Newmarket International. "We participated in the beta
program and I am very impressed with what I have seen so far. We will
definitely be upgrading as soon as the new release is available."

ChangeGear 4.5 also greatly expands the extensibility of ChangeGear's
CMDB and the capabilities of the Resource Discovery Expert (RDE). The
configuration-auditing capabilities of RDE has been extended to agentlessly
scan and discover your virtual and physical infrastructure to collect
configuration information including open ports, software configurations,
running processes, and much more. You even have the ability to write and
integrate custom Configuration Collectors to acquire specific configuration
details from systems or applications. In addition to the many improvements to
RDE, the CMDB has become more extensible. Using our easy-to-use designer
tool, customers can add new asset types, such as documents, people,
equipment, or any other critical assets that are important for managing risk
in the organization. All of these changes significantly enhance ChangeGear's
performance, security, and readiness for large, enterprise deployments.

"Our customers are facing unprecedented pressure to establish IT controls
across the enterprise to improve security, reduce costs, and meet regulatory
compliance," said Seng Sun, CEO of SunView Software. "This release
demonstrates our continued commitment to deliver cost-effective solutions for
automating IT controls and simplifying the adoption of IT service management
best practices."

About SunView Software:

SunView Software is a leading provider of IT service management software
that enables companies to better track, manage, and control IT services
across the enterprise. Based on the ITIL best practices framework, ChangeGear
allows companies to gain greater visibility into their IT infrastructure,
increase security, eliminate system downtime, reduce operational costs, and
ensure regulatory compliance.

SunView Software is a privately held company based in Tampa, Florida.

Visit www.SunViewSoftware.com to test drive ChangeGear or view a
product demo.

Lacy Rader, +1-813-840-4028, lrader at sunviewsoftware.com